Global Student Enrollment Coordinator
hace 4 semanas
Job Description
We are seeking a highly skilled and organized Global Student Enrollment Coordinator to join our team at Kaplan International Languages.
About the Role
This role will focus on processing student enrollment applications from overseas, maintaining our student database, generating invoices, and monitoring invoice accuracy.
The successful candidate will establish regular communication with students and field staff, providing high-quality customer service and completing special projects as needed.
Key Responsibilities
- Handle enrollments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France, and Switzerland.
- Support the B2C and B2B Sales Team based in Brazil to achieve sales targets for the market.
- Maintain student databases and arrival pipelines.
- Provide prompt advice and support to student inquiries mainly related to visa, payment, and arrival to our schools.
- Develop excellent relationships with students.
- Build strong relationships with colleagues in all schools across different destinations and develop a high level of familiarity with each school's staff and facilities.
- Provide efficient, friendly, and proactive customer service to students and school personnel.
- Continually look for ways to improve service, response times, and quality of information.
- Take responsibility for own administrative tasks, including filing, running reports, collecting payments, etc.
- Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control, and finance issues.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's Degree or equivalent.
- Strong written and verbal communication skills.
- Exceptional organizational skills and the ability to solve problems and meet deadlines.
- Commitment to excellence in customer service.
- Data entry skills with keen attention to detail.
- Ability to work independently and as a team.
- Fluent in Portuguese and English.
- 1-2 years of experience in customer service.
Estimated Salary Range
$45,000 - $60,000 per year, depending on experience.
Benefits
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Others
Please note that this is an estimate and may vary based on location and other factors. We are an equal opportunities employer and welcome applications from diverse candidates.
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