GBS Customer Service Specialist
hace 3 semanas
The Customer Service Specialist plays a crucial role in ensuring the smooth operation of our purchase order pipeline. This position is responsible for monitoring and managing purchase orders, collaborating with suppliers, and providing exceptional customer support.
Key Responsibilities:- PO Management: Monitor and work with suppliers to guarantee PO acknowledgment, control past due POs, and ensure on-time delivery.
- Change Management: On-demand teams manage changes or expediting needed based on ESM tickets received.
- Supplier Engagement: Escalate non-compliant suppliers to relevant stakeholders and follow up on necessary actions.
- Order Expediting: Responsible for expediting orders from PO creation to supplier delivery.
- Request Management: Initiate cancel/modify requests for purchase orders in SLB systems after consultation with internal stakeholders and external suppliers.
- ERP Updates: Update ERPs with relevant dates and supplier feedback to ensure accurate business systems and metrics.
- Communication: Provide timely updates to communicate progress, status, and advancement over each business request.
- Stakeholder Management: Hold regular meetings with main stakeholders to convey information regarding their open PO pipeline.
- Process Improvement: Review open order reports to clean up open POs no longer required by the business and assess continuous improvement opportunities for current PO management and supplier engagement processes.
- Knowledge Management: Review and contribute to the creation of knowledge management material for the SSC.
- Quality and Safety: Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), and Blue Print.
Studies in Business Administration, Industrial Engineering, International Affairs, Marketing and Logistics, Service Administration, or related fields. English level B2, Advanced Excel, and knowledge of the Office package. Nice to have: Basic Power BI, Programming skills, Portuguese.
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GBS Customer Service Specialist
hace 3 semanas
Cota, Colombia SLB A tiempo completoJob DescriptionThe Customer Service Specialist is responsible for ensuring the smooth operation of the Purchase Order pipeline, from creation to supplier delivery. This involves monitoring PO acknowledgments, past due POs, and on-time delivery, as well as providing internal customer support and guidance through the P2P process.Key ResponsibilitiesMonitor and...
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GBS Customer Service Specialist
hace 3 semanas
Cota, Colombia SLB A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
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Gbs Customer Service Specialist
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Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
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Gbs Customer Service Specialist
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Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
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Gbs Customer Service Specialist
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Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order...
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