Strategic Operations Leader
hace 6 días
We are seeking a highly experienced leader to oversee the operational performance of multiple departments, including Talent Acquisition, People Operations, Onboarding, Billing, and overall business operations.
This role requires a strategic leader with exceptional organizational, analytical, and communication skills. You will be responsible for developing systems, creating comprehensive reports, and ensuring all departments meet their targets while maintaining seamless collaboration across teams.
The ideal candidate will have a proven track record in the BPO industry, specifically in Latin America, with native-like English proficiency and strong team management abilities.
Responsibilities:
- Develop and implement operational strategies to ensure the company meets its business objectives and client expectations.
- Monitor and evaluate the performance of department directors, ensuring they meet their targets and KPIs.
- Design and implement scalable operational systems and processes to support high-volume BPO operations.
- Foster strong communication and collaboration among department directors to ensure seamless operations.
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