Surveillance Operations Team Leader

hace 1 semana

Bogotá, Bogotá D.E., Colombia Salve Consulting A tiempo completo

Position Overview

We are seeking a detail-oriented and strategic individual to join our team as a Surveillance Operations Team Leader. This role is critical in overseeing our surveillance operations, ensuring the safety and security of our assets and operations. The ideal candidate will possess strong leadership skills, a keen sense of awareness, and a commitment to maintaining high standards of safety and compliance.

Key Responsibilities:

  • Review and validate incidents reported by the studio, ensuring prompt and effective resolutions.
  • Prepare detailed reports for potential disciplinary actions or performance evaluations.
  • Operate and manage security systems to maintain comprehensive surveillance coverage.
  • Conduct regular testing and evaluations of online gaming surveillance software to detect and resolve issues.
  • Collaborate with the QA team and developers to ensure seamless system functionality.
  • Maintain and update detailed logs and reports documenting activities, incidents, and testing outcomes for accuracy and transparency.
  • Monitor physical facilities and online platforms for suspicious activity, immediately reporting any violations to management.
  • Ensure video monitoring systems and security equipment operate efficiently.
  • Regularly assess system performance, suggesting enhancements or updates to ensure optimal functionality.

Requirements:

  • Native or fluent in English (C1 level) with exceptional written and verbal communication skills.
  • At least 2 years of experience as a Team Leader or Surveillance Operator within the iGaming industry or with live gaming products.
  • Expertise in using and maintaining surveillance software, video monitoring systems, and security devices.
  • Strong analytical abilities to thoroughly assess roulette wheels and online gaming activities for irregularities or suspicious patterns.
  • Proven ability to produce accurate reports and maintain meticulous documentation.
  • Flexibility to work 8-hour shifts, including weekends, to meet business demands.
  • Proficiency in Microsoft 365 for report creation, communication management, and documentation.
  • Experience in technical analysis and calibration of roulette wheels to ensure accurate gameplay is a significant advantage.
  • Familiarity with advanced surveillance systems and software for enhancing overall performance.

Benefits:

  • Competitive salary with performance-based bonus opportunities.
  • Comprehensive training to align with the company's high standards and procedures.
  • Private health insurance for full medical coverage.
  • Opportunities for career growth within a global technology company.

Application Process

If you have a passion for surveillance operations and a strategic mindset, we would be delighted to hear from you. Please submit your CV and a cover letter detailing your relevant experience and your plans to enhance our surveillance operations.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds, as we believe in the power of diverse perspectives to drive innovation and strengthen our team.

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