Application Support Specialist
hace 1 semana
The primary focus of this role is to provide dedicated application support for the Nielsen Label Insight IT Service, its internal applications, and ensure that users of the proprietary applications can fulfill their duties while adhering to internal departmental processes.
Key Responsibilities- Provide professional technical application support, customer-facing applications, and services, as well as provide support to teleworkers within the support region.
- Escalation point for the Application Support team for the global offices covering faults, advice, and work requests around the Nielsen Label Insight internal systems.
- Provide support for international offices after project delivery.
- Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
- Using the internal ticketing Jira tool, ensure requests escalated to you are completed within the allotted SLA.
- Contribute to documentation for the application support team.
- Ensure that the business application systems supported by the Application Support Team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
- Manage application configuration, problem analysis, and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
- System configuration, scripting, and new user administration as required.
- Experience in working within a service desk.
- Experience of supporting proprietary applications within a commercial environment.
- Analytical, methodical approach to information gathering and fault diagnosis.
- Good level of face-to-face customer service experience.
- Good English communication level.
- Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
- Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
- Understanding of XML, JSON (Preferred).
- Working knowledge of Google applications and tools (Preferred).
- Working knowledge of Microsoft 365 applications and tools (Preferred).
- Flexible working environment.
- Health insurance.
- Life assurance.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
NielsenIQ's commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
-
Application Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at NielsenIQ. As an Application Support Specialist, you will be responsible for providing dedicated Application Support focus for the Nielsen Label Insight IT Service, its internal applications, and ensuring that users of the proprietary...
-
Application Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support AnalystAt NielsenIQ, we are seeking a highly skilled Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing dedicated Application Support focus for the Nielsen Label Insight IT Service, its internal applications, and ensuring that users of the proprietary...
-
Application Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at NielsenIQ. As a key member of our IT department, you will be responsible for providing dedicated application support for our internal applications and ensuring that users can fulfill their duties efficiently.Key Responsibilities:Provide...
-
Senior Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia EPAM Systems A tiempo completoSenior Application Support SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Senior Application Support Specialist. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our data environment.Key ResponsibilitiesOnboard vendors to our data environment, ensuring seamless...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support AnalystAt NielsenIQ, we are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team. As a key member of our team, you will provide dedicated application support for our internal applications and ensure that users can fulfill their duties efficiently.Key Responsibilities:Provide...
-
Application Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Convatec. As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications.Key ResponsibilitiesProvide 2nd level Application/System end-to-end support experience for the...
-
Application Support Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoAbout the RoleWe are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ.Job DescriptionThe successful candidate will provide dedicated Application Support focus for the Nielsen Label Insight IT Service, its internal applications, and ensure that users of the proprietary applications can fulfill...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob DescriptionWe are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ.The successful candidate will provide dedicated Application Support for the Nielsen Label Insight IT Service, its internal applications, and ensure that users of the proprietary applications can fulfill their duties while...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob SummaryWe are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ. The successful candidate will provide dedicated application support for our IT Service and internal applications, ensuring users can fulfill their duties while adhering to internal processes.Key ResponsibilitiesProvide...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout the RoleConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. We are seeking an Application Support Analyst to join our team, providing technical support and assistance to end-users across various business applications. As an Application Support Analyst, you will play a critical...
-
Application Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support AnalystAbout the Role:We are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ. As a key member of our IT team, you will provide dedicated application support for our internal applications and ensure that users can fulfill their duties while adhering to internal...
-
Application Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support AnalystAbout the Role:We are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ. As a key member of our IT team, you will be responsible for providing dedicated application support for our internal applications and ensuring that users can fulfill their duties while...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at ConvaTec. As a key member of our IT department, you will play a critical role in providing technical support and assistance to end-users across various business applications.Key ResponsibilitiesProvide 2nd level Application/System end-to-end support experience for...
-
Application Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our team at ConvaTec. As a key member of our IT department, you will play a critical role in providing technical support and assistance to end-users across various business applications.Key ResponsibilitiesProvide 2nd level Application/System end-to-end support experience for...
-
Application Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support EngineerAbout the Role:We are seeking a highly skilled Application Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical support to our customers and prospects, working closely with customer success managers and other stakeholders to troubleshoot and resolve...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Application Support EngineerAbout the RoleWe are seeking a highly skilled Application Support Engineer to join our team in the Latin America region. As a key member of our global support team, you will provide technical support to our customers and prospects, working closely with customer success managers and other stakeholders to troubleshoot and...
-
Global Application Support Specialist
hace 15 horas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob DescriptionThe role of Application Support Analyst is crucial to the success of Label Insight, a division of NielsenIQ.As a highly motivated and talented individual, you will provide dedicated Application Support for the Nielsen Label Insight IT Service, its internal applications, and ensure that users of the proprietary applications can fulfill their...
-
Senior Application Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia EPAM Systems A tiempo completoWe are seeking a highly skilled Senior Application Support Specialist to play a crucial role in onboarding vendors to the data environment and ensuring seamless communication with them. As a key member of our team, you will be responsible for analyzing vendor data ingested into pipelines and performing simple data analysis using SQL. Your expertise will be...
-
Application Support Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryWe are seeking a highly skilled Application Support Engineer to join our global support team in the Latin America region. As a key member of our team, you will provide technical support to our customers and prospects, troubleshooting and resolving technical issues related to our innovative NIQ Activate product.Key ResponsibilitiesProvide...
-
Application Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryWe are seeking a highly skilled Application Support Engineer to join our team in the Latin America region. As a key member of our global support team, you will provide technical support to our customers and prospects via a support ticketing system, while collaborating with customer success managers and other stakeholders to troubleshoot and...
