Salesforce Administrator

hace 1 mes

Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

Be the spark that ignites your career with TTEC's award-winning employment experience. As a Salesforce Administrator, you'll be part of bringing humanity to business in Bogotá, Colombia.

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in Colombia says it all.

What You'll Do

The Salesforce Administrator serves the TTEC sales, marketing, and other teams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. Work is performed primarily within Salesforce.com (SFDC) Sales Cloud and Microsoft Office.

You'll report to the Global Head of Sales Platforms and Pipeline.

During a Typical Day, You'll

  • Perform a variety of activities in SFDC and account management systems, including installing and configuring package apps and upgrades, designing and testing changes, and developing and preparing scheduled and ad-hoc reports and dashboards.
  • Gather, analyze, and interpret business requirements, identify data anomalies, and recommend actions to improve quality and accuracy.
  • Create technical documentation and user documentation, assist management in defining roadmaps for improvement, and leverage installed platforms.
  • Guide and mentor more junior team members, set up new users, and support user training.

What You Bring to the Role

  • 4+ years' experience in administration and configuration of Salesforce Sales Cloud as an internal company analyst or administrator, and 2+ years' work experience with Excel-based reporting with strong English proficiency both written and verbal.
  • Active Salesforce certification(s).
  • Demonstratable capabilities to create and modify validation rules, flow, and process builder, basic triggers, and perform troubleshooting.
  • Able to support US time zones schedule (Monday-Friday) and flexible to work after hours or weekends for special projects or implementations (approximately 2 times per year).
  • Thrive in various remote working scenarios, including independent contribution, team collaboration, cross-functional team efforts, and manage own workload, including multiple, simultaneous assignments, meet deadlines, and proactively work with stakeholders to adjust priorities, when needed.

What You Can Expect

  • Supportive of your career and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits.
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Visit for more information.

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