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Customer Support Advocate

hace 2 meses

Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

Job Type: Full-time / Permanent

Reports To: Supervisor, Contact Center

Location: Remote

The landscape of payment processing is continually changing, and organizations are seeking reliable and strategic allies to facilitate their growth.

About Nuvei: Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech firm dedicated to enhancing the business operations of clients globally. Our adaptable, modular, and scalable technology empowers leading enterprises to accept next-generation payments, provide various payout options, and benefit from comprehensive services in card issuing, banking, risk, and fraud management. By connecting businesses with their customers across over 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei equips clients and partners with the technology and insights necessary for success both locally and internationally through a single integration.

At Nuvei, we embody our core values and excel at tackling complex challenges. We are committed to the continuous enhancement of our products and delivering unparalleled customer service. We are always on the lookout for exceptional talent to accompany us on this journey.

Your Role:

A Client Support Specialist is a personable, diligent, and tech-savvy individual available during business hours. This role involves adapting to new developments as they arise while establishing a long-term career trajectory within the fintech sector.

Key Responsibilities:

  • Work in shifts: 24/7
  • Deliver outstanding customer experiences by addressing inquiries via phone in a support-center environment, adhering to scheduled shifts, procedures, metrics, and departmental objectives.
  • Handle inbound customer service and technical support calls from clients.
  • Utilize documentation and support resources to perform tasks accurately.
  • Employ professionalism and tact to resolve occasionally critical or challenging situations.
  • Ensure prompt and effective resolution of customer service and payment requests.
  • Identify trends and report them to foster continuous process improvement.
  • Execute any other related tasks deemed essential for the company's success and customer satisfaction.

Qualifications:

  • Enjoys collaborating within a team while fulfilling responsibilities.
  • Values the creation of high-quality work.
  • Follows well-documented processes and investigates solutions when documentation gaps arise.
  • Motivated by opportunities for professional skill development and learning.
  • Demonstrates strong problem-solving abilities.
  • Possesses a high school diploma or equivalent.
  • Fluent in English and Spanish.

Working Language:

  • English (both written and spoken) is predominantly used, as colleagues, clients, and strategic suppliers are geographically dispersed.

Benefits:

Nuvei provides a diverse range of benefits, including:

  • Medical insurance.
  • Up to 2.5 additional days of annual leave per quarter, contingent on Nuvei achieving its quarterly targets.
  • Hybrid working environment.

Nuvei is an equal-opportunity employer that values collaboration and innovation, committed to fostering a diverse and inclusive workplace. Our team is composed of a wealth of talent, skill, and ambition. We believe that employees thrive when empowered to be their true, authentic selves.