Customer Advocate Travel Analyst
hace 4 semanas
**Customer Care Center Role**
About the Position:
We are seeking a skilled and detail-oriented Travel Industry Solutions Analyst to join our Customer Care Center team. As a key member of our team, you will provide first-line functional and technical support to Cytric customers, troubleshooting and resolving issues related to Cytric products and applications.
Responsibilities:
- Operational Consulting: Provide point of contact for customers and support through tickets regarding Cytric product and queries.
- Proactively identify problem areas and devise solutions to enhance service quality and prevent future problems.
- Design test scenarios for problem cases, performing error analyses.
- Assist the team lead with documentation and processes, serving as an escalation point in resolving customer service issues.
- Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
- Analyze customer's business, operational, and technical requirements.
Requirements:
- Education: Apprenticeship as a travel agent or relevant academic degree in Tourism or Business Administration.
- Relevant work experience: Good understanding of the Travel/Tourism Business, previous work experience in the Travel Industry sector with Customer and strong technical affinity.
- Skills and Abilities: Excellent communication skills, English and Spanish required, high IT affinity and process-oriented.
About Us:
At Amadeus, we are committed to fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience. We are an equal opportunity employer and aspire to be a leader in Diversity, Equity, and Inclusion in the tech industry.
-
Product Advocate Travel Expert
hace 4 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoCompany Overview:At Amadeus, we're shaping the future of travel and delivering innovative solutions to the industry. As a Product Advocate for our Customer Care Center, you'll be part of a talented team that's dedicated to providing exceptional support to our customers.About the Role:We're looking for an experienced professional to join our team as a Product...
-
Travel Consultant III
hace 4 semanas
Bogotá, Bogotá D.E., Colombia BCD Travel A tiempo completoJob Title: Travel Consultant IIIJob Summary:The Travel Consultant III is responsible for handling incoming requests via multiple channels. This includes phone, email, and other communication methods. The primary point of contact for the customer, the Travel Consultant III provides active travel consultation towards business customers, including providing...
-
Product Advocate Travel Expert
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleCytric Solutions Customer Care SpecialistAbout Your Business Area/Department:The Customer Care Center is accountable for delivering end-to-end customer support in Cytric Travel & Expense within the Cytric Solutions Unit.Summary of the role:As a member of the Customer Care Center, you will provide first-line functional & technical support to Cytric...
-
Customer Experience Advocate
hace 1 mes
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completoJob Title: Merchant Experience Advocate (Loyalty)At Nuvei, we're seeking a skilled Merchant Experience Advocate to join our team. As a key member of our Merchant Experience team, you'll play a vital role in ensuring our merchants receive exceptional support and service.Key Responsibilities:Provide world-class customer service and support to merchantsPerform...
-
Customer Experience Advocate
hace 1 mes
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completoJob Title: Merchant Experience Advocate (Loyalty)Job Type: Full-TimeReports To: Supervisor, Merchant Experience and LoyaltyNuvei is a leading fintech company accelerating the business of clients worldwide. We're seeking a skilled Merchant Experience Advocate to join our team.Key Responsibilities:Provide exceptional customer service and support to...
-
Product Advocate
hace 1 mes
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoAbout the Role:As a Product Advocate in our Customer Care Center, you will be the primary point of contact for customers and colleagues, providing support and consultation on Cytric and other applications. You will work closely with various departments to resolve end-user incidents and service requests, ensuring timely and accurate resolution within the...
-
Customer Success Advocate
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completoThis is a challenging and rewarding role for a customer-driven professional based in Bogota, Colombia. About the Opportunity: Are you passionate about delivering exceptional customer experiences? Do you have a talent for problem-solving and a knack for communication? We're looking for a skilled customer advocate at Sezzle. With a friendly, approachable, and...
-
Interior Design Ambassador
hace 1 semana
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob Title: Interior Design Ambassador & Customer AdvocateSalary Range: Up to $2200 USD per monthCompany Overview:Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses. We connect candidates from vibrant regions with leading American companies, offering a world of career possibilities.Position...
-
Financial Analyst
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Bcd Travel A tiempo completoAbout the RoleAt BCD Meetings & Events, we're seeking a skilled Senior Analyst to join our team. In this role, you'll be responsible for preparing monthly financial reports, supporting management in identifying and understanding the potential financial impact of various business issues, opportunities, and decisions, and preparing customer financial...
-
Travel Professional
hace 1 mes
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completoTravel Agent RoleChase Travel is seeking a skilled Travel Agent to join our team. As a Travel Agent, you will be responsible for providing expert guidance on customer travel inquiries, including quotations, bookings, and post-travel assistance.Key ResponsibilitiesAnalyze, plan, and organize vacation trips for clients.Engage in projects to optimize operations...
-
Travel Operations Coordinator
hace 1 mes
Bogotá, Bogotá D.E., Colombia Bizagi A tiempo completoAbout BizagiBizagi is a global software company that specializes in process automation. We are passionate about innovation, diversity, and customer satisfaction.Our cloud platform enables large organizations to change faster by automating business processes. We work with customers across industries, including adidas, DHL, and Old Mutual.Job DescriptionWe are...
-
Travel Consultant
hace 1 mes
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoJob SummaryAs a Travel Specialist at Teleperformance, you will be responsible for building relationships with new and existing customers, selling and promoting travel solutions, and working with customer care teams to ensure prompt resolution of customer inquiries. You will also collaborate with colleagues to share knowledge and best practices, negotiate and...
-
Customer Experience Advocate
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completoAt Nuvei, we're dedicated to providing exceptional customer experiences that drive business growth. As a member of our Merchant Experience team, you'll play a critical role in resolving merchant issues, proactively communicating with merchants, and gathering insights to improve our products and services.Main Responsibilities:Provide world-class customer...
-
Customer Success Advocate
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Juleshq A tiempo completoAbout the Company: Juleshq is a pioneering digital transaction marketplace that improves the speed, confidentiality, and success rates of small business M&A transactions.Job Summary: We are seeking a skilled Customer Success Specialist to deliver top-of-the-line customer support to our members.Responsibilities:Provide exceptional customer support via phone...
-
Customer Success Advocate
hace 1 mes
Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completoAbout the RoleWe are seeking a highly organized and enthusiastic Customer Success Specialist to join our team at LatamCent. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from our platform.Key ResponsibilitiesCustomer Engagement and Platform Adoption: You will be responsible for engaging with...
-
Merchant Experience Advocate
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo**Job Overview**Nuvei is a Canadian fintech company that accelerates the business of clients worldwide. We're seeking an exceptional Merchant Experience Advocate to join our team.**About Us**We live our core values and thrive on solving complex problems. Our team is dedicated to continually improving our product and providing relentless customer service....
-
Expert Travel Consultant
hace 4 semanas
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completoThis role is with JPMorganChase, a member of myGwork – a leading platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Chase Travel offers a cutting-edge travel solution for our customers who crave authentic experiences and seamless planning.As a Travel Agent within Chase Travel, you will be responsible for providing...
-
Travel Expert
hace 3 semanas
Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo{"Job Title: Travel AgentAbout the Job:As a Travel Agent at Chase Travel, you will play a key role in providing expert guidance to customers on all their travel inquiries, from quotations to bookings and post-travel assistance. Your primary objective will be to cultivate customer loyalty through exceptional service.Responsibilities:• Analyze, plan, and...
-
Customer Experience Advocate
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completoMerchant Experience Specialist Job Description Nuvei is a fintech company accelerating the business of clients around the world. We are seeking a skilled Merchant Experience Specialist to join our team. As a Merchant Experience Specialist, you will be responsible for resolving merchant issues, communicating with merchants, and gathering insights to improve...
-
Customer Success Advocate
hace 1 mes
Bogotá, Bogotá D.E., Colombia LatamCent A tiempo completoAbout the RoleWe are seeking a highly organized and enthusiastic Customer Success Specialist to join our team at LatamCent. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform.Key ResponsibilitiesEngage with customers to build and maintain strong relationships, ensuring...