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Product Management Specialist
hace 1 semana
We are seeking a seasoned professional as a Senior Technical Solutions Consultant to serve as a subject matter expert / product specialist working alongside internal partners on complex integration and provide post-launch support to Acquirers, Issuers, Fintechs, Processors for the suite of products and service offerings you support.
Responsibilities:
- Act as primary technical point of contact for client(s) looking to launch new Visa products and services in the Rewards and Loyalty space, addressing complex technical challenges.
- Maintain deep product knowledge in Credit (Consumer and Small Business), Account Level Management (ALM), Loyalty Platforms (VLPS and VOP) and similar products, services, offerings, etc. in the North America region.
- Consult with clients and/or internal partners on how the solutions we provide can benefit their business and provide technical expertise to structure an effective implementation and optimize performance.
- Manage and troubleshoot escalated data quality and interchange problems, interfacing internally with Product, Operations and/or externally with Client technical and business teams.
- Serve as the main technical liaison and partner with other teams inside and outside Visa's Client Support Services (CSS) organization resolving issues of high complexity.
- Plan, direct, coordinate and lead activities, etc. within Visa for North America rewards and loyalty solutions, and/or similar North America products and related activities.
- Utilize strong problem-solving abilities to analyze root causes, offer recommendations to resolve issues and implement / communicate effective solutions.
- Perform business analytics and performance monitoring of client(s), particularly when supporting new client initiatives to ensure effective adoption and utilization.
- Proactively identify best practices, assessing process and product optimization efficiencies/opportunities, providing quantifiable results and system enhancement support to drive results against organizational priorities and key performance indicators.
- Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Effectively prioritize and multi-task under deadlines, influence others, and manage internal and external client expectations.
- Represent Client Services / Technical Solutions to other departments in the company including sales, operations, product management, and product development.
- Independently manage and prioritize work based on inquiry inventory, client commitment, etc. against tactical and strategic organizational / team imperatives.
