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Customer Retention Expert

hace 2 semanas

Perímetro Urbano Medellín, Colombia CarbonBetter A tiempo completo

We believe what's good for the planet is good for business. As a Customer Care Agent at CarbonBetter, you will be part of a growing team that is passionate about making a difference in the world by providing sustainable energy solutions.

Key Responsibilities

Your main responsibilities will include handling inbound and outbound customer interactions through various channels, providing efficient and empathetic support, actively engaging with customers who wish to cancel their accounts, and identifying opportunities to enhance customer plans and services.

Requirements
  • You should have 2+ years of experience in customer support, particularly in phone-centric roles, and a proven track record in customer retention.
  • Fluency in English is required for this position, and excellent verbal and written communication skills are essential.
  • You should be comfortable working with software tools and systems, and able to follow specific processes and instructions.
What We Offer

As a member of our team, you'll have the opportunity to work in a dynamic and inclusive environment, where you can grow professionally and make a real impact. If you're looking for a role that aligns with your values and passions, we encourage you to apply today.