Collections Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Convatec A tiempo completo
About Convatec

Convatec is a leading global medical products and technologies company focused on solutions for the management of chronic conditions. We provide innovative products and services in almost 100 countries, united by a promise to be forever caring.

Our Mission

We strive to improve the lives we touch by pioneering trusted medical solutions. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

Job Description

We are seeking a highly motivated Collections Operations Specialist to join our team. In this role, you will be responsible for maintaining a high level of customer experience and contributing to the Cash Flow target of our Group.

Key Responsibilities:

  • Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives
  • Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team
  • Act as point of escalation for problem solving and support the Team Lead
  • Analyze root causes and provide solutions for issues that impact the ageing results
  • Set up improvement plans and formulate best practices together with OTC management team
  • Reduce outstanding receivable balances in the payment cycle
  • Actively contribute to the cash-flow target of the Group
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Finance, Economics, or related fields
  • Experience in Collections, preferably +4 years of experience
  • Advanced English is required
  • Working knowledge of a wider range of markets
  • Participation in team/transversal projects or initiatives
  • Advanced knowledge of the Collections process
  • Knowledge of other OTC sub-processes and their correlation is required
  • Advanced knowledge of SAP, in transactions used by collections & Finance
  • Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.)
What We Offer

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, as well as a range of benefits, including hybrid work model, Colombian Public Holidays, and opportunities for growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for collections, we encourage you to apply for this exciting opportunity.



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