Administrative Operations Coordinator

hace 2 semanas

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Administrative and Operations Coordinator

This is a remote position that requires strong organizational skills to manage multiple projects. The successful candidate will play a key role in optimizing operations, managing client relationships, and ensuring smooth project execution.

Key Responsibilities:
  • Customer Relationship Management: Manage Heat Factory CRM (Go High Level platform), handle customer inquiries via phone, email, and social media, qualify leads and schedule site visits, maintain regular communication with clients, create and send automated emails, and develop and update brochures and client documents.
  • Project Management & Coordination: Manage and optimize One-to-Build software for job tracking, coordinate subcontractor schedules and project timelines, maintain project data in One-to-Build, ensure daily work diaries are completed, and assist in resource allocation for multiple projects.
  • Financial Management: Create and manage progress payments in One-to-Build, assist with invoicing and payment follow-ups, update job costing and prepare financial reports, match invoices to jobs and adjust budgets.
  • Administrative Tasks: Prepare and send quotes to clients, manage contracts using the Master Builders portal, arrange home warranties and manage insurance documentation, process and pay bills, and organize documents using HubDoc.
  • Compliance Management: Maintain compliance documentation and track licenses and certifications, manage the compliance calendar and track deadlines.
  • Systems Optimization: Optimize Heat Factory CRM and One-to-Build, document processes and create Standard Operating Procedures (SOPs), suggest and implement process improvements, and provide system utilization reports.
  • Sales & Marketing Support: Assist with preliminary packs for design projects, support digital marketing efforts (Google PPC, Meta ads), help transition to charging for quotes on larger projects, and coordinate with external marketing partners.
  • Pool Construction Support: Set up processes for pool construction operations, manage inquiries and bookings for pool projects, and ensure proper documentation and compliance for pool operations.
Requirements:
  • Proficiency in construction management software (One-to-Build) and CRM systems.
  • Strong organizational skills to manage multiple projects.
  • Excellent communication skills.
  • Basic understanding of construction processes and terminology.
  • Proficiency in Microsoft Office and cloud-based tools.
  • Attention to detail, especially for financial and compliance tasks.
  • Customer service orientation.
Desired Skills:
  • Experience in construction industry administration.
  • Knowledge of construction contracts and documentation.
  • Basic bookkeeping and financial management.
  • Familiarity with digital marketing tools.
  • Understanding of pool construction processes.
  • Knowledge of compliance requirements in the construction industry.
Personal Qualities:
  • Proactive, detail-oriented, and able to manage multiple tasks.
  • Strong time management and problem-solving skills.
  • Adaptable learner with the ability to quickly grasp new software systems.
  • Team-oriented, while capable of working independently.
  • Calm under pressure, with a customer-focused approach.
Independent Contractor Perks:
  • Permanent work from home.
  • Immediate hiring.
  • Steady freelance job.

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