Administrative Operations Coordinator

hace 1 mes

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Administrative and Operations Coordinator

This is a remote position that requires a highly organized and detail-oriented individual to manage administrative tasks, coordinate projects, and provide exceptional customer service.

Key Responsibilities:
  • Manage customer relationships through Heat Factory CRM (Go High Level platform) and handle inquiries via phone, email, and social media.
  • Qualify leads, schedule site visits, and maintain regular communication with clients.
  • Create and send automated emails, develop and update brochures, and manage client documents.
  • Optimize One-to-Build software for job tracking, coordinate subcontractor schedules, and maintain project data.
  • Ensure daily work diaries are completed, assist in resource allocation, and manage progress payments.
  • Prepare and send quotes, manage contracts, arrange home warranties, and process bills.
  • Maintain compliance documentation, track licenses and certifications, and manage the compliance calendar.
  • Optimize Heat Factory CRM and One-to-Build, document processes, and create Standard Operating Procedures (SOPs).
  • Assist with preliminary packs for design projects, support digital marketing efforts, and coordinate with external marketing partners.
  • Set up processes for pool construction operations, manage inquiries and bookings, and ensure proper documentation and compliance.
Requirements:
  • Proficiency in construction management software (One-to-Build) and CRM systems.
  • Strong organizational skills to manage multiple projects.
  • Excellent communication skills.
  • Basic understanding of construction processes and terminology.
  • Proficiency in Microsoft Office and cloud-based tools.
  • Attention to detail, especially for financial and compliance tasks.
  • Customer service orientation.
Desired Skills:
  • Experience in construction industry administration.
  • Knowledge of construction contracts and documentation.
  • Basic bookkeeping and financial management.
  • Familiarity with digital marketing tools.
  • Understanding of pool construction processes.
  • Knowledge of compliance requirements in the construction industry.
Personal Qualities:
  • Proactive, detail-oriented, and able to manage multiple tasks.
  • Strong time management and problem-solving skills.
  • Adaptable learner with the ability to quickly grasp new software systems.
  • Team-oriented, while capable of working independently.
  • Calm under pressure, with a customer-focused approach.

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