Service Engineer for Surgical Equipment

hace 2 semanas


Bogotá, Bogotá D.E., Colombia CO06 Laboratorios Alcon de Colombia S.A. Company A tiempo completo

Position Overview: The Service Engineer will be responsible for the installation, urgent repairs, preventive maintenance, and upgrades of Alcon surgical devices. This role is pivotal in ensuring customer satisfaction within the designated area by delivering exceptional service quality. Additionally, the engineer will engage in negotiating service contracts to achieve or surpass sales objectives.

Key Responsibilities:

  • Execute new equipment installations in collaboration with customers and the sales team.
  • Conduct repairs and planned maintenance while ensuring timely documentation with meticulous attention to detail and proper customer communication.
  • Support sales and marketing teams as needed.
  • Proactively promote and sell Alcon Service Agreements.
  • Comply with all quality standards and ISO regulations.

Required Skills and Experience:

  • Possession of a Certificate 3 in an electronics-related discipline; Biomedical Engineering qualifications are preferred.
  • A minimum of 3 years of field experience in a customer-oriented service role within the medical technology sector.
  • Experience with ophthalmic equipment is highly advantageous.
  • Proficient in PC applications.
  • Strong troubleshooting capabilities.
  • Valid driver's license is essential.
  • Familiarity with electronic testing instruments (multimeters, oscilloscopes, laser/energy meters, pressure, and vacuum gauges).
  • Demonstrated commitment to precision and detail.
  • Effective customer management skills.

Additional Requirements:

  • This position necessitates regular travel, which may include local, interstate, and international trips.
  • Physical activity is a component of this role, involving lifting, bending, crouching, and manual handling.


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