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Service Engineer for Surgical Equipment
hace 2 meses
Position Overview: The Service Engineer will be responsible for the installation, urgent repairs, preventive maintenance, and upgrades of Alcon surgical devices. This role plays a crucial part in ensuring customer satisfaction within the designated region by delivering exceptional service.
Key Responsibilities:
- Execute new equipment installations in collaboration with customers and the sales team.
- Conduct repairs and planned maintenance while ensuring timely documentation with meticulous attention to detail and appropriate customer consultation.
- Support sales and marketing teams as needed.
- Proactively promote and sell Alcon Service Agreements.
- Comply with all quality standards and ISO regulations.
Required Skills and Experience:
- Possession of a Certificate 3 in an electronics-related discipline; Biomedical Engineering qualifications are preferred.
- A minimum of 3 years of field experience in a customer-facing service role within the medical technology sector.
- Experience with ophthalmic equipment is highly advantageous.
- Proficient in PC applications.
- Strong troubleshooting capabilities.
- A valid driver's license is required.
- Familiarity with electronic testing instruments (multimeters, oscilloscopes, laser/energy meters, pressure, and vacuum meters).
- A high level of attention to detail and accuracy.
- Effective customer management skills.
Additional Requirements:
- This position entails regular travel, including local, interstate, and international trips.
- Physical activity is a component of this role, including lifting, bending, crouching, and manual handling.
