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IT Support Professional
hace 1 semana
Job Overview:
TechPulse, an IT Managed Services Provider, seeks a skilled individual to join our team as a Technical Service Engineer. This full-time role offers a competitive compensation package and opportunities for career growth.
Key Responsibilities:
- Provide technical support in-person, via phone, or electronically through email.
- Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.
- Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
- Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
- Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
- Document solutions, track problems, route requests, and manage software licenses and installations.
- Work independently and collaboratively on multiple projects or tasks.
Requirements:
- At least 1 year of experience in a technical support role within an MSP Helpdesk, or
- At least 2 years of helpdesk experience in a corporate IT environment, plus
- At least 1 year of Office 365 support experience in a multitenant setting.
Desirable Skills/Experience:
- BASIC understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
- Desktop support for AD and AzureAD environments on Windows 10/11.
- Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.
- Experience with Microsoft Azure Virtual Desktop or VMware Horizon.
- VoIP-based PBX systems knowledge.
- Certifications are a plus but not required.
Benefits:
- Comprehensive health insurance.
- All legally mandated Colombian benefits.
- Paid Time Off beyond legal requirements.
- Travel/Transportation stipend.
- Education and professional development benefits.
- Opportunities for career growth within the company.
