IT Support Specialist
hace 7 días
TASKUS is a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences through our cutting-edge technology and expertise.
Job Description
In this role as an IT Support Specialist, you will be the first point of contact for internal customers experiencing technical issues. Your primary responsibility will be to provide level 1 technical support, ensuring prompt resolution of technical concerns while maintaining high customer satisfaction ratings.
Key Responsibilities:
- Provide technical support to internal customers via phone, email, or chat.
- Resolve hardware, software, and telecommunications-related issues.
- Log and track customer inquiries, analyzing possible causes of technical failures.
- Identify and troubleshoot computer hardware, software, and telecommunications malfunctions.
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
Requirements
To succeed in this role, you should have:
- 1+ years of relevant working knowledge of I.T. requirements/demands in call center operations and organization.
- Excellent English communication skills – both spoken and written.
- Above-average problem-solving, decision-making, and analytical skills.
Benefits
We offer a comprehensive benefits package, including competitive industry salaries, employee wellness programs, and opportunities for professional growth and development. Join us today and be part of a team that values innovation, inclusivity, and customer-centricity.
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