Global CxO Lead Analyst

hace 1 mes

Cali, Valle del Cauca, Colombia Kenvue Inc A tiempo completo
Global CxO - CC Lead Analyst Global Social Media and Privacy Support

Come work at the forefront of science and help iconic brands grow and evolve into the next generation.

This role will support systems and processes that enable social media and privacy activities managed by CxO - CC, as well as other systems and processes that enable Global CxO - CC and regional CxO - CC operations.

This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is based at Cali (Colombia) or Bogota (Colombia).

Key Responsibilities

  1. Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered.
  2. Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.
  3. Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.
  4. Support the optimization of processes around the world, driving toward harmonized ways of working.
  5. Author Work Instructions and SOPs required for the systems and processes that enable social media activities managed by Consumer Care.
  6. Notify stakeholder(s) of system change/addition requests and obtain appropriate approvals prior to processing requests.
  7. Support SaaS release activities and solution deployment activities as appropriate.
  8. Manage key tasks related to privacy and compliance.

Qualifications

  1. BA/BS in Business or Technology required.
  2. Minimum 5 - 7 years' experience in senior/supervisory roles in call centers/customer service environments; direct experience in healthcare industry call centers required.
  3. Strong understanding of tools that enable social media engagement and publishing.
  4. Strong understanding of contact center operations and contact management systems.
  5. Creative and positive problem solver with strong analytical skills.
  6. Demonstrated critical thinking skills.
  7. Strong leadership skills, able to direct individuals in the context of project-related activities.
  8. Detail-oriented and highly organized with the ability to manage multiple tasks with potentially shifting priorities.
  9. Excellent written and verbal communication skills.
  10. Willingness to manage expectations of diverse stakeholder groups.

What's In It For You

  1. Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
  2. Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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