Global CxO

hace 1 mes

Cali, Valle del Cauca, Colombia Kenvue Inc A tiempo completo
Job Title: Global CxO - Lead Analyst for Social Media and Privacy

At Kenvue, we're at the forefront of science, helping iconic brands grow and evolve into the next generation. We're seeking a talented Global CxO - Lead Analyst for Social Media and Privacy to join our team.

Job Summary:

The Global CxO - Lead Analyst for Social Media and Privacy will support systems and processes that enable social media and privacy activities managed by CxO - CC. This role will also support other systems and processes that enable Global CxO - CC and regional CxO - CC operations.

Key Responsibilities:
  1. Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered.
  2. Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.
  3. Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.
  4. Support the optimization of processes around the world, driving toward harmonized ways of working.
  5. Author Work Instructions and SOPs required for the systems and processes that enable social media activities managed by Consumer Care.
  6. Notify stakeholder(s) of system change/addition requests and obtain appropriate approvals prior to processing requests.
  7. Support SaaS release activities and solution deployment activities as appropriate.
  8. Manage key tasks related to privacy and compliance.
Qualifications:

We're looking for a candidate with a strong understanding of tools that enable social media engagement and publishing, as well as contact center operations and contact management systems. The ideal candidate will have a BA/BS in Business or Technology and a minimum of 5-7 years' experience in senior/supervisory roles in call centers/customer service environments.

Desired qualifications include direct experience in healthcare industry call centers, experience with Sprinklr and Salesforce applications, and established understanding of OneTrust, Jira or similar technologies.

What's In It For You:
  1. Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
  2. Learning & Development Opportunities
  3. Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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