Customer Experience Strategist

hace 4 días


Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo

As a Customer Experience Strategist at DiDi Global, you'll be responsible for developing and implementing strategies to optimize our workforce management processes and drive exceptional customer experiences.

Your Key Tasks:
  • Monitor and analyze real-time performance metrics
  • Develop and implement action plans to drive performance goals
  • Collaborate with planning teams to ensure optimal staffing coverage
  • Provide real-time skilling adjustments as needed

You'll work closely with our internal operations team and BPO partners to achieve outstanding customer experience outcomes.



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