Customer Experience Strategist
hace 4 días
As a Customer Experience Strategist at DiDi Global, you'll be responsible for developing and implementing strategies to optimize our workforce management processes and drive exceptional customer experiences.
Your Key Tasks:- Monitor and analyze real-time performance metrics
- Develop and implement action plans to drive performance goals
- Collaborate with planning teams to ensure optimal staffing coverage
- Provide real-time skilling adjustments as needed
You'll work closely with our internal operations team and BPO partners to achieve outstanding customer experience outcomes.
-
Customer Success Strategist
hace 3 días
Bogotá, Bogotá D.E., Colombia Penny Jar Capital, LLC A tiempo completoJob DescriptionPenny Jar Capital, LLC is seeking a highly skilled Customer Success Strategist to join our team. In this role, you will be responsible for building trusted relationships with key customer contacts and ensuring they maximize value from our platform.As a Customer Success Strategist, you will bridge the gap between technical support, product...
-
Customer Experience Strategist
hace 7 días
Bogotá, Bogotá D.E., Colombia Genesys A tiempo completoAbout the RoleWe are seeking a dynamic and results-driven professional to join our team as a Business Value Specialist focused on the Northern LATAM market. In this role, you will connect customer experience delivery requirements to the vision of what is possible, and to the outcomes delivered by our platform and marketplace solutions.You will do so by...
-
Customer Success Strategist
hace 7 días
Bogotá, Bogotá D.E., Colombia Superside A tiempo completoAbout the RoleWe're seeking an experienced Customer Success Strategist to join our team. As a key member of our customer success organization, you will be responsible for driving growth and retention across our portfolio of ~30 SMB customers.This is a unique opportunity to leverage your account management expertise and passion for delivering exceptional...
-
Customer Success Strategist
hace 7 días
Bogotá, Bogotá D.E., Colombia Kyndryl A tiempo completoAbout the JobWe're looking for a Customer Success Strategist to join our team at Kyndryl. As a seasoned expert in technical services, you'll be responsible for driving targeted opportunities and exceeding customer expectations.You'll leverage your technical expertise to deliver unique and differentiated value to our customers, showcasing our credibility and...
-
Senior Customer Experience Strategist
hace 5 días
Bogotá, Bogotá D.E., Colombia The Coca-Cola Company A tiempo completoJob DescriptionThis role is responsible for leading the design, development, and implementation of LATAM customer prospection and segmentation strategies to accelerate portfolio growth in the market and create new growth levers for the business. The scope of this position consists of 39 LATAM markets, covering 67 bottlers operations and 4.8 million customers...
-
Partner Business Growth Strategist
hace 3 días
Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo**Partner Business Growth Strategist Job Summary**Amazon is seeking an experienced Partner Business Growth Strategist to drive revenue growth and customer acquisition through strategic partnerships with cloud computing companies. As a key member of our sales team, you will collaborate with cross-functional teams to create comprehensive sales strategies and...
-
Digital CX Strategist
hace 13 horas
Bogotá, Bogotá D.E., Colombia Didi Global A tiempo completoBe Part of Our JourneyAbout Us: DiDi Global is a mobility technology leader dedicated to creating a safer, more sustainable, and more efficient transportation ecosystem.Role Description: As a Digital CX Strategist, you'll be responsible for developing and implementing strategic plans to enhance customer experience and drive business growth.Key...
-
Customer Experience Associate Customer Experience · Bogotá
hace 2 semanas
Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completoJoin Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We're building an online...
-
Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completoJoin Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We're building an online...
-
Manager - Customer Experience
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoAt Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for.We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology, and automation.Job Description Sutherland is seeking an organized and reliable person to...
-
Customer Experience Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoWe are seeking a skilled Customer Experience Manager to join our team in Bogota. This role involves providing high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.Key ResponsibilitiesProvide exceptional customer service in Dutch and English, assisting with orders, account setup, and...
-
Manager - Customer Experience
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoCompany Description At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for.We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation.Job Description Sutherland is seeking an organized and...
-
Customer Experience Technician
hace 7 días
Bogotá, Bogotá D.E., Colombia Vernehq A tiempo completoVerne Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Customer Experience Technician role at Verne . Hi there We are South and our client is looking for a Customer Experience Technician Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language:...
-
Customer Experience Manager
hace 8 horas
Bogotá, Bogotá D.E., Colombia HubSpot A tiempo completoWe're looking for a strategic partner who can work cross-functionally to deliver an exceptional customer experience. As a Senior Customer Success Director, you'll be responsible for fostering a high-performance culture and professional growth within the team.Requirements:You'll need a deep understanding of Marketing, Sales, and Customer Success best...
-
Customer Experience Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Innteci - Quid - Bgwi A tiempo completoAbout the Role:We are seeking a motivated and results-driven Customer Service Agent to join our team at Innteci - Quid - Bgwi. As a customer service representative, you will be responsible for providing top-notch service to our customers, ensuring their needs are met and exceeded.Your Key Tasks:Deliver exceptional customer service through prompt and...
-
Customer Experience Advocate
hace 8 horas
Bogotá, Bogotá D.E., Colombia Peek Travel, Inc. A tiempo completoWe're seeking a highly skilled and motivated Customer Experience Advocate to join our team at Peek Travel, Inc. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for delivering exceptional customer service.The Customer Experience Advocate will act as the primary point of contact for customers...
-
Customer Experience Lead
hace 5 días
Bogotá, Bogotá D.E., Colombia CSG A tiempo completoWhy This Opportunity?This is an exciting opportunity to join our team as a Senior Customer Solution Consultant. As a key member of our sales team, you'll have the chance to develop and execute business strategies that drive growth, improve customer satisfaction, and enhance operational efficiency. With your expertise and experience, you'll be able to make a...
-
Customer Experience Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoCustomer Experience Specialist - Dutch (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving...
-
Customer Experience Specialist
hace 2 horas
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoCustomer Experience Specialist - French (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving...
-
Customer Experience Specialist
hace 2 horas
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoCustomer Experience Specialist - German (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client...