Customer Experience Advocate
hace 9 horas
We're seeking a highly skilled and motivated Customer Experience Advocate to join our team at Peek Travel, Inc. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for delivering exceptional customer service.
The Customer Experience Advocate will act as the primary point of contact for customers experiencing technical issues with our platform. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
In this role, you will be responsible for:
- FOLLOW-UP AND SEE THROUGH RESOLUTIONS ON CUSTOMER INQUIRIES ACROSS CHANNELS, INCLUDING PHONE CALLS, EMAILS, AND HELPDESK REQUESTS, WHILE MAINTAINING A HIGH CUSTOMER SATISFACTION RATING.
- CRAFT INFORMATIVE, TIMELY, AND INSTRUCTIONAL MESSAGES IN RESPONSE TO PRODUCT- AND TECH-RELATED QUERIES.
- ACTIVE PARTICIPANT IN TEAM MEETINGS AND IN ASSISTING OTHER COLLEAGUES ACROSS THE COMPANY.
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Insurance Customer Advocate
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Customer Service Advocate
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Customer Advocate
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Customer Experience Advocate
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Global Technical Advocate
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Customer Experience Advocate
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Customer Experience Technician
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Technical Customer Advocate
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Multilingual Customer Experience Expert
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Customer Success Advocate
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Customer Experience Associate Customer Experience · Bogotá
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Manager - Customer Experience
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Customer Experience Manager
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Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoWe are seeking a skilled Customer Experience Manager to join our team in Bogota. This role involves providing high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels.Key ResponsibilitiesProvide exceptional customer service in Dutch and English, assisting with orders, account setup, and...
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Manager - Customer Experience
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Customer Experience Manager
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Customer Experience Specialist
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Customer Experience Specialist
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