Customer Experience Advocate

hace 9 horas


Bogotá, Bogotá D.E., Colombia Peek Travel, Inc. A tiempo completo

We're seeking a highly skilled and motivated Customer Experience Advocate to join our team at Peek Travel, Inc. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for delivering exceptional customer service.

The Customer Experience Advocate will act as the primary point of contact for customers experiencing technical issues with our platform. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

In this role, you will be responsible for:

  • FOLLOW-UP AND SEE THROUGH RESOLUTIONS ON CUSTOMER INQUIRIES ACROSS CHANNELS, INCLUDING PHONE CALLS, EMAILS, AND HELPDESK REQUESTS, WHILE MAINTAINING A HIGH CUSTOMER SATISFACTION RATING.
  • CRAFT INFORMATIVE, TIMELY, AND INSTRUCTIONAL MESSAGES IN RESPONSE TO PRODUCT- AND TECH-RELATED QUERIES.
  • ACTIVE PARTICIPANT IN TEAM MEETINGS AND IN ASSISTING OTHER COLLEAGUES ACROSS THE COMPANY.


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