Global Diagnostic Solutions Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Abbott A tiempo completo

About Abbott

">

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

">

Career Opportunities

">

You can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

">
  • ">
  • Career development with an international company where you can grow the career you dream of.">
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.">
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.">
">

About the Role

">

This position works out of our Bogotá location in the Core Lab Division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

">

Responsibilities

">
  • ">
  • Responsible for leading and achieving optimal customer satisfaction.">
  • Offer technical and scientific support to clients and distributors respecting global procedures and seeking to support the activities of the division according to previously determined deadlines, goals, and quality.">
  • Meet or Exceed the Service P&L.">
  • Responsible for Service Metrics that are dictated by the Global Service Organization.">
  • Manage Spare Parts Inventory Management in accordance with Corporate Policies.">
  • Develop a Strategic Plan to meet the objectives of the Customer Support Area.">
  • Develop strategies that allow the Service Organization to meet and/or exceed the customer needs.">
  • Coordinate the Net Promoter Score (NPS) processes, solving the NPS hot Sheets and analyzing NPS data.">
  • Support the Commercial Area in the implementation of strategies in accordance with commercial priorities.">
  • Develop the Service team: Technical Advisors and Customer Support Specialist in the field for them to provide a premier service.">
">

Qualifications

">

Bachelor's degree. 5 years of experience, both overall and any industry-specific experience needed. English (advanced).

">

Benefits

">

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience.

">

Other Benefits

">

Job Family: Customer Service

">

Division: CRLB Core Lab

">

LOCATION: Colombia > Bogota : Building II

">

WORK SHIFT: Standard

">

TRAVEL: Yes, 25% of the Time

">

MEDICAL SURVEILLANCE: No

">

SIGNIFICANT WORK ACTIVITIES: Not Applicable

">

#J-18808-Ljbffr



  • Bogotá, Bogotá D.E., Colombia Abbott Laboratories A tiempo completo

    **Company Overview**At Abbott Laboratories, we are a global healthcare leader creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.We offer a dynamic work environment where you can grow your career, care for yourself and family, be your true self, and live a...


  • Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Role OverviewWe are seeking a skilled Global Business Solutions Specialist to join our team at Mastercard.


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    At Continuum Global Solutions, our vision is to deliver exceptional customer experiences by connecting people with innovative solutions and empowering our employees to excel.We're seeking a skilled Customer Support Specialist to join our team in Bogota, Colombia. As a representative of our retail healthcare account, you will provide top-notch support to...


  • Bogotá, Bogotá D.E., Colombia GP Strategies A tiempo completo

    GP Strategies Corporation is a leading provider of talent transformation solutions.We help organizations achieve meaningful change through award-winning learning and development solutions.With over 6,000 clients globally, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people.GPS is about our people -...


  • Bogotá, Bogotá D.E., Colombia SKYLINE COMMUNICATIONS A tiempo completo

    About Skyline CommunicationsSkyline Communications is a global leading supplier of end-to-end open monitoring and orchestration software for ICT, media, and broadband platforms. Our software platform, DataMiner, makes it possible to order products online, watch the latest episodes of favorite shows, or call friends whenever needed.We are looking for a...


  • Bogotá, Bogotá D.E., Colombia Philips A tiempo completo

    About the RoleWe are seeking a skilled Healthcare IT Solutions Specialist to join our team at Philips.This is an exciting opportunity to work on implementing and optimizing healthcare IT solutions, specifically radiology systems. You will be responsible for managing the installation, configuration, and deployment of RIS/PACS systems in hospitals and...

  • IT Support Specialist

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job OverviewSutherland Global is seeking a highly skilled IT Support Specialist to join our team. This role involves providing technical support for Service and Sales Performance Management software solutions.


  • Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    About UsWe are a leading provider of customer experience solutions, and we're looking for a skilled Travel Specialist to join our team.Job DescriptionAs a Travel Specialist, you will be responsible for building relationships with new prospects and existing customers through virtual meetings, phone calls, and presentations.Sell and promote travel solutions to...


  • Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding A tiempo completo

    Dhl Global Forwarding is seeking an experienced Freight Logistics Specialist to join their team in GSC BOG. As a key member of the ocean freight team, you will play a crucial role in ensuring the smooth and efficient management of shipments within your assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between...


  • Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

    Company OverviewDHL Global Forwarding, Freight (DGFF) GSC is a Great Place to Work certified organization and Top Employer Global. We strive to attract, acquire, and develop top talent in the dynamic logistics industry.Job DescriptionWe are seeking a highly skilled Air Freight Solutions Specialist to support the execution of an improved global tender process...


  • Bogotá, Bogotá D.E., Colombia 1840 & Company A tiempo completo

    Job Title: Diagnostic Imaging SpecialistAbout 1840 & CompanyWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing...


  • Bogotá, Bogotá D.E., Colombia TD SYNNEX A tiempo completo

    About TD SYNNEXWe are a global leader in technology solutions distribution, dedicated to helping our clients maximize the value of their technology. With operations in over 100 countries, we support our partners with cutting-edge solutions that drive digital transformation.Job OverviewWe are seeking an experienced Microsoft Power Platform Engineer to join...


  • Bogotá, Bogotá D.E., Colombia Smith+Nephew A tiempo completo

    At Smith+Nephew, we're committed to pushing the boundaries of living. As a leading medical technology company, we design and manufacture innovative solutions that transform lives.Job OverviewWe're seeking an experienced Global Trade Specialist to join our team in Colombia. This role will play a critical part in developing and maintaining our logistics...


  • Bogotá, Bogotá D.E., Colombia 1840 & Company A tiempo completo

    Overview1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.


  • Bogotá, Bogotá D.E., Colombia Allergan A tiempo completo

    About the RoleWe are seeking a highly skilled Global Supply Chain Specialist to join our team at Allergan.About Us: AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.Responsibilities: As a Global Supply Chain Specialist, you will be responsible...


  • Bogotá, Bogotá D.E., Colombia Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland A tiempo completo

    Job Description - Digital Implementation Specialist IIAt CWT, we're seeking a Digital Implementation Specialist II to join our global team. This role will support our clients in implementing digital solutions that drive business growth.The successful candidate will have a strong background in IT and experience in supporting OBT implementation from front-end...


  • Bogotá, Bogotá D.E., Colombia Motorola Solutions A tiempo completo

    About the RoleMotorola Solutions is a leading provider of innovative public safety and enterprise solutions.We are currently seeking an experienced Senior Information Security Specialist to join our team in Bogota, Colombia.


  • Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    **Company Overview:**Sutherland Global is a leading provider of business process outsourcing solutions. We are committed to delivering exceptional service and support to our clients.  Estimated Salary: $50,000 - $65,000 per annum **Job Description:** Our Accounting Payroll Specialist will be responsible for supporting payroll and accounting activities....

  • Global Rewards Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    About the JobConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. As a Global Rewards Specialist, you will play a key role in delivering Total Rewards services to the Convatec enterprise. Your responsibilities will include implementing, testing, and stabilizing Total Rewards Service...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Ingepsy is looking for an IT Business Solutions Specialist to join their team in Chile. This is a great opportunity for someone who wants to work with SAP Global Template and localization implementation project.About the RoleThe ideal candidate will be responsible for planning, running, and managing workshops/meetings with internal customers in the region....