Operations Team Lead
hace 4 semanas
We are seeking an experienced Business Operations Manager to join our team in San Antonio, TX or New Braunfels,TX, or Harlingen, TX, or work from home location, Cirrus. The ideal candidate will have a strong background in managing day-to-day business operations and a proven track record of driving performance management and employee retention.
About the Role:This is a dynamic leadership position that requires someone who can scale operations, drive performance management, and foster employee retention. As a Business Operations Manager, you will be responsible for managing a team of up to 150 FTE, reporting into the Sr. Operations Manager.
- Main Responsibilities:
- Manage TaskUs client relationships and serve as the point of contact on a day-to-day basis, providing updates on performance and presenting in business reviews.
- Work closely with your team leaders and teammates to ensure they have the skills and knowledge necessary to succeed.
- Maintain high KPIs (CSAT, AHT, Resolution rate) by solving business problems through innovation.
- Collaborate with other departments to drive business growth and improve customer experience.
To be successful in this role, you will need:
- A minimum of two years of experience managing supervisors in a call center environment, preferably in BPO.
- At least one year of client management experience.
- Excellent communication and presentation skills.
- Bachelor's degree in business administration or management (nice to have).
As a Business Operations Manager at TaskUs, you can expect:
- A competitive salary range of $70,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to help you grow in your career.
This role is based in San Antonio, TX or New Braunfels,TX, or Harlingen, TX, or work from home location, Cirrus. You must be available to work flexible hours to meet the needs of our clients.
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