Operations Team Lead
hace 2 semanas
Company Overview
Solvo Global Sas, a leading global BPO, is seeking a dynamic and results-driven Operations Team Lead to optimize our team's performance in a fast-paced, client-centric environment.
Job Description
We are looking for an experienced leader who can drive operational excellence, enhance customer satisfaction, and ensure that service level agreements (SLAs) are met or exceeded. As a leader, you will motivate and develop a diverse team of agents, fostering a high-performance culture while streamlining processes for maximum efficiency.
Key Responsibilities:
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