Scotiabank Salesforce Business Solutions Professional

hace 1 mes

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Company Overview


We are a global bank dedicated to delivering comprehensive wealth and asset management solutions. Our Global Wealth Engineering (GWE) team is committed to supporting our clients' financial needs.



Job Summary


We are seeking an experienced Salesforce Business Solutions Specialist to join our team in Scotiabank. The successful candidate will be responsible for defining business problems, gathering technical and non-technical information, and working closely with the Product Owner/Delivery Manager to resolve complex issues.



Key Accountabilities



  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Assist the Product Owner/Delivery Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
  • Gathers requirements from business units and translates those to programmers and developers.
  • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
  • Help analyze current system to identify opportunities to improve system reliability.
  • Work in a cross-functional Agile team to deliver core business and regulatory solutions.
  • Daily basis Assist the Product Owner/Project Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business.
  • Data management.
  • Performs any necessary data mapping and data lineage activities and documents information flows to support specific business requirements.
  • Builds the metadata model and business glossary by gathering information from multiple sources: business users, existing data sources, databases, and other relevant documents and systems.
  • Support.
  • Support the team on day-to-day activities such as coordinating stakeholders, managing and updating project management artifacts.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Champions a high-performance environment and contributes to an inclusive work environment.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.


Dimensions


Some of the key accountabilities include:



  • Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
  • Gathers requirements from business units and translates those to programmers and developers.
  • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
  • Help analyze current system to identify opportunities to improve system reliability.
  • May need to do User Acceptance testing from time to time.
  • Work in a cross-functional Agile team to deliver core business and regulatory solutions.


Education / Experience / Other Information



  • Must have: Language fluency in English (B1+) and Spanish. Salesforce or CRM experience (Objects, record types & records). Degree in Computer Science, Engineering, or similar degrees. Certification in Business Analyst is a strong plus. 3+ experience working with analysis and design of new features. Working knowledge of project management lifecycles and methodologies (including Agile). Advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models, including best practices, current and anticipated regulatory requirements, back-office processes, and transaction workflows. End to end between Front, Middle, and Back Offices, within at least one financial market area (e.g., foreign exchange, interest rate derivatives), and a very good knowledge of at least one other financial market area. Good understanding of current IT practices, and systems development techniques, including requirements specification and testing methodologies, formal and real-time analytical modeling tools, and keeping up to date with rapidly changing technology.
  • Soft skills: You are excellent in written and spoken English to clearly communicate complex issues.
  • Nice to have: SOQL Financial Services Cloud Management Flow and process diagramming Data Analysis Attention to detail. BABOK Knowledge UML Diagrams.


Working Conditions



  • Work in a standard office-based environment; non-standard hours are a common occurrence.


Estimated Salary Range


$90,000 - $120,000 per annum, based on experience and qualifications.

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