Lead Quality Assurance Specialist
hace 20 horas
Company Overview
">The Minacs organization is a leading provider of business process outsourcing solutions. Our team of professionals works closely with clients to deliver high-quality services that meet their unique needs.
">Salary:$64,000 - $80,000 per year, depending on experience and qualifications.
">Job Description
">We are seeking a highly skilled Lead Quality Assurance Specialist to join our team in Medellin, Colombia. The successful candidate will be responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards.
">This role involves assisting in the output of assessing quality standards, providing insight to customers to contribute to program performance improvements. You will monitor, evaluate, and/or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email.
">You will also meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and report results of evaluations to appropriate business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners).
">Required Skills and Qualifications
">To be considered for this role, you must have a basic understanding of client products, services, and/or program strategies. You should also possess strong analytical skills and be able to work effectively in a team environment.
">Benefits
">As a Lead Quality Assurance Specialist at Minacs, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
">Others
">This position requires fluency in English and a full-time commitment. If you are a motivated and detail-oriented professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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