Digital Quality Assurance Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Taskus A tiempo completo

About TaskUs: As a provider of outsourced digital services, TaskUs empowers its clients to represent, protect and grow their brands. Leveraging cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With over 45,000 employees globally, our presence in twelve countries enables us to offer diverse opportunities for growth.

We prioritize employee well-being by offering competitive salaries and comprehensive benefits packages. Our People First culture reflects in various departments, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive community impact. Moreover, we encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

**Job Description:**

The Digital Quality Assurance Specialist is responsible for creating end-to-end test plans, ensuring quality metrics are met, and executing the plan to guarantee seamless solutions. This involves testing functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems. The ideal candidate will identify and escalate potential quality issues, isolate and report defects, and suggest process/system improvements based on customer concerns.

**Key Responsibilities:**

  • Audit calls/interactions/transactions for aligned agents.
  • Coach agents for performance improvement.
  • Report performance for aligned span on a daily/weekly/monthly basis.
  • Partner with Team Leaders in leading Team Meetings for metric improvement.
  • Participate in strategic projects for the campaign/LoB.
  • Identify and escalate any potential quality issues per defined process.


**Requirements:**
  • Bilingual in English & Spanish with a minimum B2 proficiency in English.
  • At least 2 years in college (BS or BA preferred).
  • Minimum of 1-year experience as Quality Analyst (preferred).
  • Basic excel/google sheets skills.
  • Problem-solving skills.
  • Familiarity with application of basic quality tools such as cause and effect, histogram, correlation etc.


We estimate the salary for this role to be around $50,000-$60,000 per year, depending on location and experience. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through our website.

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