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As a Weekend Customer Service Specialist at Bruntwork, you will be responsible for managing customer inquiries and resolving issues related to transportation and logistics.
This role requires strong communication skills, problem-solving abilities, and attention to detail. You will work closely with customers and drivers to ensure smooth operation of logistics services.
Key Responsibilities:
- Manage customer inquiries via phone or email
- Resolve issues related to transportation and logistics
- Provide solutions for customer needs and concerns
- Collaborate with drivers and other teams to ensure efficient operation
- Document customer interactions and operational decisions
Requirements:
- Excellent communication skills with a professional phone presence
- Proven track record in customer service and logistics support
- Demonstrated ability to work in a fast-paced environment
- Strong problem-solving skills and decision-making capabilities
- Proficiency with computer systems and ability to learn new technologies quickly
- Reliable internet connection for remote work
- Ability to work independently during weekend hours
- Excellent attention to detail and organizational skills
