Hospitality Operations Coordinator

hace 4 semanas

Tunja, Boyacá, Colombia Selina A tiempo completo

About Selina

Selina is a leading lifestyle hospitality brand that inspires authentic and meaningful connections. Our mission is to celebrate the nomadic lifestyle, experience the world's most beautiful places, build community, engage with locals and fellow travelers, work, and enjoy new adventures.

Our Ecosystem

Selina's internal ecosystem consists of various departments, including Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

Job Summary

We are seeking an Operations Rockstar to join our team. As an Operations Rockstar, you will be responsible for ensuring the best experience for all customers from the Front Desk, Cowork, and Playground. You will collect real-time feedback from guests and use this data to help conclude how to improve the guest experience with the management team.

Key Responsibilities

  • Ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
  • Collect real-time feedback from guests and use this data to help conclude how to improve the guest experience with the management team.
  • Work closely with the tours & travels team.
  • Provide sales support to the location.
  • Work closely with the Selina Surfing Club.
  • Be the main contact to center.
  • Manage communication with guests and deal with complaints.
  • Work closely with the back-office team, including inventories and reports.
  • Learn how to order office supplies and materials by min and max list.
  • Ensure standard customer service.
  • Day-to-day support to the housekeeping department.
  • Create a community experience in collaboration with the community team.
  • Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

What We Offer

In addition to the Selina ultimate learning experience, you will also receive:

  • Transportation Voucher 140,000 COP.
  • 2 meals/day at Location.
  • Free accommodation in dorms during your internship.
  • Full free access to the Selina CoWork spaces, culture, and wellness activities.
  • Your birthday is time off
  • Discounts on Selina products and services for you, your family, and friends.
  • 3 Free Days Accommodation (Dorms) in any Selina.
  • Certificate of completion.

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