Product Payment Specialist

hace 1 semana

Medellín, Antioquia, Colombia Virtuagym A tiempo completo
About the Role

We are seeking a highly skilled Product Payment Specialist to join our Global CS Team. As a key member of our team, you will be responsible for managing the day-to-day customer operations and acting as the commercial project manager for VG Pay, our latest payment solution.

Key Responsibilities
  • Act as the Point Of Contact for all VG Pay related requests to get customer KYC's approved and make them successful in processing their payments.
  • Stay in close contact with our Management - and Product & Development teams to provide them with your expertise on how to improve our products and services.
  • Take ownership in the tool management of our Payment Solutions / Payment Methods (Adyen, Mollie).
  • Act as project manager for new product and market rollouts.
  • Train our teams (CS and Sales) and create self-service resources for our customers.
  • Work closely together with our Finance and Data team to track the generated revenue.
  • Stay up to date with new developments in the markets we serve and the FinTech industry.
Requirements
  • Bachelor graduate degree.
  • 2 - 3 years experience with Payment providers/methods and managing project management roles regarding payment solutions.
  • Strong Communication Skills, to comfortably work across teams and with external partners, able to translate technical details into actionable insights for non-technical audiences.
  • Experience with Project Management, being able to smoothly coordinate all projects from concept to completion, ensuring all stakeholders stay aligned.
  • Being a Problem Solver and able to handle a wide range of challenges in a fast-paced, evolving environment, where you can quickly adapt to changing priorities.
  • Fluent in both Spanish and English (must have); additional languages are advantageous.
  • Experience with FinTech or SaaS environments & Payment providers/methods.
Why Join Us?
  • Remote-friendly: you can work from home in Colombia whenever you like.
  • Enjoy a twice a week snack box or fruit basket.
  • 21 holidays (on a US based holidays calendar, based on a full-time contract).
  • A one-time working from home allowance.
  • We provide your home office set-up hardware.
  • The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.
  • Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World.
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

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