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Food and Beverage Operations Manager
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced Food and Beverage Manager to join our team at Hilton Bogota Corferias. As a Food and Beverage Manager, you will be responsible for managing the operations of all Food and Beverage outlets to deliver an exceptional guest experience.
Key Responsibilities:- Manage all Food and Beverage Outlet operations to ensure seamless service delivery.
- Maintain exceptional levels of customer service and ensure compliance with brand standards.
- Recruit, manage, train, and develop the Food and Beverage team to achieve high levels of performance.
- Manage guest queries in a timely and efficient manner, ensuring a high level of satisfaction.
- Work within budgeted guidelines in relation to Food, Liquor Costs, and Payroll.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Develop menus with other members of the Food and Beverage team.
- Accountable for monthly stock takes and ensure accurate inventory management.
- Incentivize team members to maximize sales and revenue.
- Carry out annual and mid-year appraisals with Managers under your responsibility.
- Evaluate guest satisfaction levels with a focus on continuous improvement.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Be environmentally aware and ensure sustainable practices are implemented.
- Assist other departments wherever necessary and maintain good working relationships.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Management and/or supervisory Food and Beverage experience.
- Able to meet financial targets and ensure budgetary control.
- Ability to comply with all Food and Beverage brand standards.
- Ability to work under pressure and maintain a high level of professionalism.
- Excellent grooming standards and a passion for delivering exceptional guest service.
- Willingness to develop team members and self.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
