Leading LATAM Operations Manager for B2C at WTW

hace 1 semana


Medellín, Antioquia, Colombia WTW A tiempo completo

Job Description

The Leading LATAM Operations Manager for B2C will be responsible for planning and managing all B2C operations in LATAM, ensuring alignment with global standards. This role oversees the development of the LATAM strategy for the Bill to Cash function, manages budgets, and drives process improvements.

Key Responsibilities:

  • Budget Management: Develop and manage annual and long-term budgets for B2C LATAM Operations expenses, in conjunction with the Global Head of B2C and GSD team.
  • Strategic Planning: Continuously transform the Business as Usual (BAU) operation by identifying opportunities and building business cases for further technology and automation.
  • Team Leadership: Manage regional B2C teams (onshore & offshore) by providing direction and support, and managing/resolving any escalations from country or GSD teams.
  • Process Standards: Ensure B2C policies and process standards are being adhered to both onshore and offshore within the region, driving consistency across the operation.
  • KPIs and Performance Metrics: Establish and proactively manage and monitor progress against B2C key performance indicators, driving improved performance outcomes through adoption of best/leading practices.

Requirements:

  • Leadership Experience: Minimum 10+ years in operations management, including some tenure in complex, multinational, multi-site environments.
  • Cross-Country Experience: Demonstrated experience leading a large workforce and managing cross-country, high-volume finance operations delivery teams.
  • Business Acumen: Strong understanding of key finance and cash metrics and associated performance indicators, with knowledge of financial reporting standards and regulated environments.
  • Languages: Business proficient in English & Spanish.

About the Role:

We offer a competitive salary of $120,000 - $180,000 per year, commensurate with experience. You will also have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.



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