Customer Success Partner Lead

hace 3 días

Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

About the Role

We are seeking a highly skilled and experienced Customer Success Partner Lead to join our team at SAP. As a key member of our Customer Success Management and Engagement team, you will play a critical role in driving customer success at scale.

Key Responsibilities

  • Lead a team of Customer Success Partners to ensure successful engagements with our customers and drive value across the contract lifecycle.
  • Develop and implement strategies and plans that drive customer outcomes, leading to customer renewals and subscription growth.
  • Monitor SLA performance and maintain a high level of customer satisfaction.
  • Collaborate effectively with cross-functional teams and leaders to leverage expertise and drive business results.
  • Manage resources to ensure business-critical and innovative results.
  • Build action plans and support operational decisions on policies, tactics, and resources critical to the function's business success.
  • Accountable for annual goals established for the team or region.
  • Involvement in and responsible for recruiting new hires.

Requirements

  • A professional and clear communication style with the ability to collaborate at C-Level.
  • High attention to detail.
  • Ability to successfully track, monitor, and drive projects and initiatives across large teams.
  • Take point in project and team discussions, and set clear expectations and next steps.
  • An ability to conduct research on unfamiliar topics by seeking relevant enablement and collaborating across teams.
  • Strong presentation and analysis reporting skills.

Preferred Qualifications

  • Fluency in English, Spanish, Portuguese.
  • Previous Account Management experience.
  • Proven people management experience is a distinct advantage.
  • Strong understanding of Preferred Success and Scale delivery is an advantage.
  • Experience with successful collaboration with regional and global leadership teams.
  • Experience in territory management & accountability.
  • Strong communication and negotiation skills.
  • Flexible and adaptable approach to team and project management within a fast-changing delivery segment.
  • Excellent governance and stakeholder management skills.
  • Demonstrated strong customer success focus with empathy for customers & ability to build deep executive relationships and earn trusted advisor status.
  • Demonstrated success in dealing with challenging and complex situations.
  • Strong orientation to teamwork and collaboration.
  • Excellent listening, written, and oral communication skills.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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