SAC Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia PayU A tiempo completo
About PayU

PayU is a leading payment and fintech company operating in 50+ high-growth markets worldwide. As a part of Prosus, one of the largest technology investors globally, we aim to redefine the way people buy and sell online for our merchants and millions of consumers.

The Role

As a SAC Specialist, you will play a crucial role in managing and administering strategies to improve the service experience, ensuring the proper handling of user requests and financial consumer complaints.

Key Responsibilities
  • Register SPQRSF requests across various customer service channels.
  • Interact with Contact Center agents to resolve cases requiring second-level escalations or special requests handled by SAC.
  • Review complaints and claims submitted through our customer service channels, addressing them within designated timeframes according to the SAC manual.
  • Review complaints and claims submitted to the Financial Superintendence of Colombia and the Financial Consumer Ombudsman, ensuring timely responses within stipulated deadlines.
Requirements
  • Professional degree in industrial engineering, business administration, economics, or related fields.
  • 3+ years of experience as a customer service specialist or in a similar customer support role or areas associated with customer service improvement.
  • Experience in using help desk software and remote support tools.
  • Strong communication and assertiveness skills to interact and follow up on specific tasks.
  • Results-oriented, with the ability to track tasks and meet service-level agreements.
About Us

At PayU, we strive to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services, driving everything we do.

We are committed to creating a diverse, inclusive, and safe environment for all our people, communities, and customers. Our leaders are dedicated to creating an inclusive work culture that enables transparency, flexibility, and unbiased attention to each and every PayU employee, empowering them to succeed regardless of gender, color, or personal faith.

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