SAC Specialist
hace 2 meses
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world, is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role
- As a SAC Specialist, you will manage and administer strategies aimed at improving the service experience to ensure the proper handling of user requests and financial consumer complaints.
What you will do
- Ensure that SPQRSF requests are correctly registered across the different customer service channels.
- Interact with Contact Center agents to resolve cases requiring second-level escalations or special requests handled by SAC.
- Review complaints and claims submitted through our customer service channels, addressing them within the designated timeframe according to the categorization and timelines established in the SAC manual.
- Review complaints and claims submitted to the Financial Superintendence of Colombia and the Financial Consumer Ombudsman, ensuring timely responses within the stipulated deadlines.
What you will need to succeed
- Professional in industrial engineering, business administration, economics, or related careers.
- 3+ years of experience as a customer service specialist or in a similar customer support role or areas associated with customer service improvement.
- Experience in the use of help desk software and remote support tools.
- Strong communication and assertiveness skills to interact and follow up on specific tasks.
- Results-oriented, with the ability to track tasks and meet service-level agreements.
About us
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment for all of our people, communities and customers. Our leaders are committed to creating an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
#J-18808-Ljbffr-
SAC Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUPayU is a leading payment and Fintech company operating in 50+ high-growth markets worldwide. As part of the Prosus group, one of the largest technology investors globally, we are redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers.About the RoleAs a SAC Specialist, you will play a crucial role in...
-
SAC Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUPayU, a leading payment and Fintech company, is redefining the way people buy and sell online. As a global fintech investor, we give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services, driving everything we do.About the...
-
Sac Specialist
hace 2 meses
Bogotá, Cundinamarca, Colombia PayU A tiempo completo**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...
-
SAC Specialist
hace 2 meses
Bogotá, Colombia PayU A tiempo completoAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...
-
Customer Service Improvement Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia zeroG - AI in Aviation A tiempo completoAt zeroG - AI in Aviation, we are seeking a highly skilled SAC Specialist to join our team. As a key player in our customer service department, you will be responsible for enhancing the overall customer experience by managing and administering strategies aimed at improving service efficiency.This role requires strong communication and assertiveness skills to...
-
Digital Experience Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia zeroG - AI in Aviation A tiempo completoAt zeroG - AI in Aviation, we are seeking a highly skilled Digital Experience Specialist to join our team. As a SAC Specialist, you will play a critical role in enhancing service experience and handling user requests and financial consumer complaints.We are a global fintech investor, redefining online buying and selling for 300,000+ merchants and millions of...
-
Service Experience Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUAs a leading payment and Fintech company in 50+ high-growth markets, PayU is redefining the way people buy and sell online. Our expertise in 18 high-growth markets enables us to extend the reach of financial services.About the RoleManage and administer strategies aimed at improving the service experience to ensure proper handling of user requests...
-
SAC Operations Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAre you passionate about delivering exceptional service experiences?About PayU
-
Renewals Specialist
hace 3 meses
Bogotá, Cundinamarca, Colombia TD SYNNEX A tiempo completo**Descripción del Puesto**: El **Renewal Specialist - CCA** (Caribean Central America) es el encargado de velar por la renovación de soportes y suscripciones de todo el portafolio vendido en la compañía. Unos meses antes de concluir la vigencia de los contratos, se realiza todo el manejo comercial tanto con el Vendor como con nuestros Partners para...
-
{title} - {job_description_role} Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia SAC LOGISTICA AVANZADA A tiempo completo{title} {job_description_role} at {company}.Job Summary:As a {job_description_role} at {company}, you will be responsible for {job_description_key_tasks} and {job_description_key_responsibilities}.Key Tasks:- {job_description_key_tasks}- {job_description_key_responsibilities}- {job_description_key_skills}About {company}:{company} is a leading...
-
Customer Service Strategist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia PayU A tiempo completoAbout PayUAs a leading online payment service provider, we strive to deliver exceptional service experiences for our 300,000+ merchants and millions of consumers.About the RoleAs a Customer Service Strategist at PayU, you will play a crucial role in managing and administering strategies aimed at improving the service experience and ensuring the proper...
