Global Network Security Specialist
hace 7 días
At Emapta, we are rewriting the rules of IT with a cloud-native platform that seamlessly unites network security and connectivity. As a pioneer in the Secure Access Service Edge (SASE) model, we are reshaping how enterprises connect globally—efficiently, securely, and without limits. With a strong reputation as a visionary in cloud-based IT solutions, our success story is as dynamic as the industry itself.
About This RoleIn this role as a NOCaaS Engineer , you will be an integral part of a global network of experts dedicated to providing seamless, reliable, and secure IT services. You will handle real-time troubleshooting, collaborate on advanced IT security solutions, and be instrumental in expanding our client's global support services.
Key Responsibilities:- Drive Impact with Every Task: Work within a 24/7/365 shift-based team, monitor, troubleshoot, and resolve network/system issues, collaborating with other departments to ensure maximum uptime and accessibility for all sites/users.
- Customer Advocate: Own and manage customer issues, seeing problems through to resolution. Engage, investigate, and escalate system-related alerts as required.
- Talent Acquisition: Contribute to building and expanding the company's Global Support Services team.
To thrive in this role, you will need:
- Over 3 years of experience in a NOC/Support team.
- Strong computer skills with a focus on Networking, TCP/IP, Firewalls, and proxy servers.
- Background as a Support Engineer (Tier 1-2), Technical Account Manager, or Pre-sales from web/network/information security companies.
This role offers a competitive compensation package, including:
- An estimated annual salary of $85,000.
- 20 days of vacation annually.
- A customized laptop and peripherals.
- Prime office locations in Bogota and Medellin.
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