NOCaaS Engineer

hace 4 semanas

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
Empower Global Connectivity and Security with Every Step in Your IT Journey

Cato Networks is rewriting the rules of IT with a cloud-native platform that seamlessly unites network security and connectivity. As the first to introduce the Secure Access Service Edge (SASE) model, Cato is reshaping how enterprises connect globally—efficiently, securely, and without limits. With a strong reputation as a visionary in cloud-based IT solutions, Cato's success story is as dynamic as the industry itself. As a NOCaaS Engineer, you'll be part of a bold journey, where every day is an opportunity to pioneer, grow, and shape the future of secure global connectivity.

Key Responsibilities
  • Work within a 24/7/365 shift-based team to monitor, troubleshoot, and resolve network/system issues, collaborating with other departments to ensure maximum uptime and accessibility for all sites/users.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, maintaining a positive, "can-do" attitude.
  • Own and manage customer issues, seeing problems through to resolution.
  • Engage, investigate, and escalate system-related alerts as required.
  • Contribute to building and expanding the company's Global Support Services team.
  • Track and monitor customer status, identifying both areas of concern and growth opportunities.
  • Serve as a customer advocate internally, effectively collaborating with teams including product management, engineering, sales, and finance.
  • Nurture customer relationships through ongoing communication and regular meetings.
Requirements

What You'll Need to Succeed

  • Over 3 years of experience in a NOC/Support team.
  • Strong computer skills with a focus on Networking, TCP/IP, Firewalls, and proxy servers.
  • Background as a Support Engineer (Tier 1-2), Technical Account Manager, or Pre-sales from web/network/information security companies.
  • Proficient in ISP, DNS, DHCP, NAT, HTTP/HTTPS.
  • Familiar with VPNs, IPSec, network and security protocols and standards.
  • Experience with BGP, OSPF, OSI, WAN/SD-WAN, and MPLS (preferred).
  • Experience with Cloud and SaaS technology providers (preferred).
  • Excellent troubleshooting skills to address technical problems in live production environments.
  • Ability to adapt and work efficiently in a dynamic, fast-paced environment, managing multiple projects simultaneously.
  • Effective in a globally dispersed, cross-cultural team environment.
  • Excellent oral and written communication skills with a strong customer focus.

Technical Proficiency

  • Networking Protocols: TCP/IP, DNS, DHCP, NAT, HTTP/HTTPS, BGP, OSPF, MPLS.
  • Security Technologies: Firewalls (e.g., Cisco ASA, Fortinet), VPNs (e.g., OpenVPN, Cisco AnyConnect), IPSec.
  • Monitoring and Management Tools: Nagios, Zabbix, SolarWinds, PRTG; Logging and Analysis: ELK Stack (Elasticsearch, Logstash, Kibana), Splunk.
  • Ticketing Systems: JIRA, ServiceNow, Zendesk.
  • Cloud Technologies: AWS, Azure, Google Cloud Platform.
Benefits
  • 20 days of vacation annually.
  • Comprehensive prepaid medical coverage.
  • Customized Emapta laptop and peripherals.
  • Prime office locations in Bogota and Medellin.
  • Career growth opportunities with direct client exposure.
  • A supportive, diverse work culture.
  • Free upskilling through Emapta Academy courses.

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