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**Job Description**
The role of an IT Support Specialist at Hitachi Energy involves delivering exceptional support to IT users, focusing on providing Desk Side Support. As a key member of the IT team, you will be responsible for resolving IT-related issues that require physical intervention, ensuring seamless collaboration with various support teams and groups within the IT department.
In this critical role, you will serve as a representative of the IT organization, acting as the interface between the customer and other IT functions. Your duties will include:
- Diagnosing and resolving IT-related issues efficiently and effectively.
- Ensuring computers are delivered in a 'ready-to-use' condition for IT users.
- Providing ad-hoc training to users on common IT issues and guiding them through self-service tools.
- Managing the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conducting regular inventory checks for relevant hardware.
- Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handling warranty cases in collaboration with Original Equipment Manufacturers (OEM) vendors.
- Identifying and reporting potential risks that could impact the quality of OSS services.
To excel in this role, you will need:
- F formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
- A proactive and solution-oriented mind-set.
- The ability to work independently and be self-driven.
As a successful candidate, you will have the opportunity to apply your skills and experience in a dynamic environment, working with leading-edge technologies and collaborating with a talented team of professionals.
