Cloud Operations Specialist

hace 4 días

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About Quorum Software

At Quorum, we connect people and information across the energy value chain. Our cloud-first software, data standards, and integration enable us to work better together in the connected energy workplace.

Company Overview

We're a trusted source of decision-ready data for over 1,000 companies, making essential connections that drive profitability and growth.

Job Title: Cloud Operations Lead

We're seeking an experienced Cloud Operations Lead to join our team. This is a challenging role that requires strong technical expertise, leadership skills, and a passion for innovation.

Key Responsibilities:

  • Lead technical L2 teams for break-fix and cloud operations
  • Ensure incident response plans are executed according to operations procedures
  • Coordinate and lead incident response teams to minimize downtime and impact on operations
  • Implement and manage cloud monitoring tools to proactively identify and address potential issues
  • Drive continuous improvements initiatives for break-fix and cloud operation teams
  • Maintain detailed documentation of operational procedures, incident reports, and other relevant documentation
  • Ensure that documentation is up-to-date and accessible to the team
  • Integrate cloud operations with broader ITSM processes for efficient service delivery
  • Address and prioritize issues based on their impact on users and critical business functions
  • Collaborate with cloud managers of product lines to streamline escalations between teams and regularly monitor the health of escalations
  • Provide customer feedback to key stakeholders and ensure feedback is communicated to the team
  • Recruit and train new team members and monitor the performance of new hires during the onboarding period
  • Maintain first-hand process knowledge and create knowledge repositories
  • Manage shift schedules to maintain 24/7 coverage

Requirements:

  • Certifications related to AWS, Azure, and ITIL frameworks are a plus
  • 8-10 years of relevant experience
  • Technical experience in managing public and private cloud platforms
  • Background in operations including managing multi-clouds, infrastructure, IT services
  • Proven experience in leading incident response teams, managing critical incidents, and ensuring timely resolution to minimize downtime
  • A track record of actively seeking and implementing improvements in cloud operations processes and technologies
  • Experience with ensuring adherence to SLO for response and resolution of alerts and incidents
  • Excellent written and verbal communication skills and customer empathy
  • 2+ years of work experience as a team lead or manager in a cloud operation team

Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications

About You:

We're looking for someone who is passionate about cloud operations and has a strong technical background. You should have excellent communication skills and be able to lead cross-functional teams.

What We Offer:

  • A competitive salary range
  • A comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and innovative work environment

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