Learning Experience Leader

hace 7 días

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.

Our Culture:

We pride ourselves on our People First culture, which has enabled us to expand our workforce to over 45,000 employees globally. Our presence in 23 locations across 12 countries, including the Philippines, India, and the United States, allows us to offer a unique blend of cultural diversity and global expertise.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Responsibilities:

  • Deliver product training programs while adhering to designated training materials and schedules.
  • Deliver and support program training and miscellaneous training.
  • Act with a sense of urgency when modifications are needed with respect to training materials or programs, and provide necessary feedback to the Learning Manager.
  • Participate in the creation, design, and implementation of training materials, training agendas, etc.
  • Create a positive learning environment to promote high employee morale amongst trainees.
  • Assess the readiness of associates and staff in training to perform job functions.
  • Maintain current knowledge of all company and account-specific policies, procedures, systems, and products.
  • Contribute to the ongoing improvement processes within the business and our Clients.
  • Perform all other duties as assigned by Learning Experience Manager including but not limited to new hire training, ongoing training, training reporting, support to operations, queue time, and site-level training.

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