Learning Experience Leader

hace 2 semanas

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs: As a provider of outsourced digital services, TaskUs fosters innovation and performance through diverse perspectives and abilities. We serve clients across multiple sectors, including social media, e-commerce, gaming, and more.

The People First culture has enabled us to expand our workforce to around 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

We started with a unique idea to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency.

What We Offer: Our employees' well-being is our priority, with competitive industry salaries and comprehensive benefits packages. We prioritize inclusivity and take pride in our positive impact on the community.

Responsibilities:

  • Delivers product training programs while adhering to designated training materials and schedules.
  • Delivers and supports program training and miscellaneous training.
  • Acts with urgency when modifications are needed with respect to training materials or programs, and provides necessary feedback to the Learning Manager.
  • Participates in the creation, design, and implementation of training materials, training agendas, etc.
  • Create a positive learning environment to promote high employee morale amongst trainees.
  • Assesses the readiness of associates and staff in training to perform job functions.
  • Maintains current knowledge of all company and account-specific policies, procedures, systems, and products.
  • Contributes to the ongoing improvement processes within the business and our Clients.
  • Performs all other duties as assigned by Learning Experience Manager including but not limited to new hire training, ongoing training, training reporting, support to operations, queue time, and site-level training.

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