Salesforce Enterprise Manager

hace 1 semana


Colombia SoftServe A tiempo completo

Job Summary

Salesforce Enterprise Manager is a key role at SoftServe, responsible for leading and guiding teams of Salesforce professionals. This position requires 5+ years of proven experience in Salesforce Project Management, as well as a Bachelor's degree or certification in Business Management, Project Management, or a related field.

About the Role

This challenging opportunity involves overseeing cross-functional teams, ensuring project alignment with client objectives, and delivering excellence criteria and KPIs for each case. The ideal candidate will be involved in proposal preparation and estimation, handle client concerns, and contribute to business development and account growth.

Key Responsibilities:

  • Lead and guide teams of Salesforce professionals to deliver exceptional customer experiences.
  • Oversee cross-functional teams and ensure project alignment with client objectives.
  • Evaluate team work and adherence to Salesforce best-design principles.
  • Ensure timely delivery of projects with high-quality results.
  • Forecast and track key account metrics, reporting to stakeholders.
  • Prepare proposals and estimates for clients.
  • Handle client concerns and escalate issues when necessary.
  • Contribute to business development and account growth opportunities.

Requirements:

  • 5+ years of proven Salesforce Project Management experience.
  • Bachelor's degree or certification in Business Management, Project Management, or a related field.
  • Certified in Salesforce (Associate, Administrator, Sales Cloud, or Service Cloud).
  • Excellent planning and strategy skills.
  • Organized, meticulous, and strong leadership skills.
  • Dynamic and adaptable mindset.
  • Strong English communication (C1 or higher) and presentation skills.
  • Proficient in major languages (optional).

Why Join Us?

  • Create exceptional customer experiences with our collaborative environment.
  • Develop leadership skills through our Leadership-development programs.
  • Enjoy individual career growth opportunities with SoftServe.
  • Work on diverse projects with talented teams in a collaborative enterprise setting.

Compensation: We offer an estimated annual salary of $110,000-$130,000 based on the location and industry standards.



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