Regional Enablement Manager

hace 6 días


Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

As a Partner Enablement Manager, you will play a critical role in elevating our partner enablement efforts and supporting the development of a competitive, knowledgeable partner ecosystem.

  • You will collaborate closely with Partner Account Managers (PAMs) to leverage existing enablement materials, monitor partner certification progress, and ensure all enablement initiatives align with regional needs and broader organizational objectives.
  • This role is central to helping partners achieve their Ascend certification requirements and optimizing enablement processes, contributing to both our and our partners' success.
Job Responsibilities
- Program Effectiveness: Taking available enablement program materials on the shelf and creating enablement packages for PAMs to deploy and identify areas for enhancement.
- Program Progress Tracker: Providing visibility for Partner Account Managers (PAMs) on partner progress towards meeting Ascend certification requirements.
- Regional Performance Insights: Collecting and providing regional feedback to content teams on what's working and what needs improvement across all partner roles.
- Certification Achievement Support: Guide partner leadership on addressing hotspots where partners are falling short of certification levels, and collaborate cross-functionally to develop action plans, including insights in QBR packs.

KPIs:
- Improvement on ecosystem maturity growth (%) based on regional fiscal year plan.
- Adoption rate of new Genesys solutions by partners that lead to their autonomy in the land and expand motions.


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