Director of Guest Experience
hace 3 semanas
Company Overview:
Better Talent by Laveer & Co. is a leading luxury hospitality firm focused on acquiring and managing high-end short-term rentals. We're committed to blending a home's cozy comfort and privacy with top-tier boutique hotels' consistent, high-quality service.
Why Our Company is Exceptional:
- Strong Portfolio: We manage high-value properties with an ambitious goal to grow our luxury developments substantially.
- Boutique Hospitality Leadership: With our distinctive boutique approach, we're setting the bar high in the luxury short-term rental market.
- Prestigious Properties: Our portfolio includes iconic properties and a broad collection of premium short-term rentals.
- Commitment to Excellence: Every property we manage reflects our steadfast commitment to upholding top-tier standards, in line with a luxury boutique hotel's full-service experience.
- Superior Guest Experiences: Our commitment to excellence is reflected in our thousands of 5-star ratings, a testament to our team's dedication to ensuring every guest experience is impeccable.
Position Summary:
We're seeking a highly experienced professional to fill this exciting position as our Remote Director of Guest Experience. As Director of Guest Experience, your primary objective will be to guide our team in ensuring top-notch customer service and unforgettable 5-star experiences for our guests.
Responsibilities:
- Manage and lead a team of remote guest experience agents, providing guidance, training, and support.
- Develop and implement customer service protocols to streamline processes and improve overall guest satisfaction.
- Analyze data and feedback to identify areas for improvement in the guest experience journey.
- Collaborate with other departments, such as marketing and operations, to ensure a cohesive approach to guest satisfaction.
- Stay up-to-date on industry trends and best practices in order to continuously innovate our guest experience strategies.
Qualifications:
- Must live in Colombia.
- Previous guest experience in a senior/leadership position for a professional STR or hotel operator.
- Strong leadership skills with proven experience managing remote teams.
- A self-starter who excels at working independently as well as with a remote team.
- Fluent in English with excellent communication skills, both written and verbal.
Compensation & Benefits:
Monthly Salary: $2,000 - $3,000 based on experience and achievement.
Bonus: Performance-based bonuses.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days.
- Health insurance.
Schedule: Must be available during regular business hours in the US with the flexibility to be available on weekends and holidays as needed.
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