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About Peak Support
At Peak Support, we're passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do.
Our Mission
We empower our team to innovate and deliver beyond expectations. We're seeking Phone Service Team Members who embody Peak Support's core values and share our deep commitment to our clients and team members. If you're driven by a passion for excellence and want to be part of a dynamic, client-focused team, we'd love to hear from you.
What We Offer
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
Requirements
We're looking for individuals who are strong in spoken and written English (at least C1) and have a minimum of 1 year professional customer service experience or equivalent customer-facing role. You should have experience supporting customers via phone, email, chat, and/or in person, and be able to effectively tailor communication and style to different audiences. Self-management and the ability to work independently in a fast-paced, constantly changing environment are also essential.
Plus, but Not Required
- Knowledge of Office 360.
- Experience with Zendesk, ServiceDesk, or Freshdesk.
- Able to meet minimum typing speed of 40 WPM while chatting with customers.
- Interested in e-commerce with possible previous experience in leading e-commerce clients.
