Accounts Receivable Lead
hace 2 semanas
As a key member of our team, you will play a critical role in managing the accounts receivable function for our clients. You will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations.
Responsibilities- Lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation.
- Collaborate with the client team to generate accurate and timely client invoices based on agreed-upon terms, contract milestones, or project deliverables. Validate billing details, including rates, quantities, and expenses. Coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation.
- Develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. Monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. Apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation.
- Serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts receivable.
- Provide leadership and supervision to the accounts receivable team, overseeing their day-to-day activities and ensuring timely and accurate completion of tasks.
- Assign and prioritize workload, monitor progress, and ensure team members meet client-specific targets and deadlines.
- Perform regular huddles to ensure clear goals for work assigned, clearing backlog, and team performance vs operational standards.
- Complete minimum monthly 1:1 with direct reports in order to provide feedback and coaching.
- Provide training, mentoring, and guidance to accounts receivable team members, ensuring their professional development and adherence to best practices.
- Ensure adherence to client-specific requirements, service-level agreements (SLAs), and industry best practices.
- Assist in the development and implementation of accounts receivable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
- Prepare Service Levels reports on accounts receivable performance, aging analysis, and collection metrics for clients.
- Analyze data using BI Dashboards to identify trends, assess collection effectiveness, and provide actionable insights to both internal stakeholders and clients.
- Act as backup for supervisor when needed.
- Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts receivable, and recommend and implement process improvements accordingly.
- Identify and implement automation and digitization opportunities to streamline accounts receivable processes, reduce manual efforts, and improve productivity.
- SLA/SLR Performance
- Team Productivity
- Client Satisfaction (NPS)
- Employee Attrition
- Employee Engagement
- Talent Development
- Security Compliance
- Policy Compliance
- Bachelor's degree in accounting, finance, or a related field.
- Proven experience (4+ years) in accounts receivable or a similar finance role, with progressive responsibilities and at least 2 years in a leadership or supervisory position.
- Thorough knowledge of accounts receivable principles, practices, and procedures.
- Proficiency in using accounting software and ERP systems, with advanced Excel skills.
- Strong analytical and problem-solving abilities to address complex payment issues, discrepancies, and process inefficiencies.
- Excellent attention to detail and accuracy, with the ability to work efficiently under tight deadlines.
- Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at various levels.
- Proven track record of driving process improvements, optimizing accounts receivable operations, and managing vendor relationships.
- In-depth understanding of financial controls, compliance, and regulatory requirements related to accounts receivable.
- Excellent written and verbal communication skills.
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