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Technical Support Manager
hace 1 semana
This position is responsible for leading and managing a team of IT professionals who provide technical support to clients. The ideal candidate will have a strong background in IT infrastructure, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities- Develop and implement strategies to improve team performance and efficiency.
- Manage client relationships and ensure that technical issues are resolved in a timely manner.
- Analyze team performance data to identify areas for improvement and implement process enhancements.
- Bachelor's degree in Computer Science or related field.
- Minimum 5 years of experience in IT infrastructure management.
- Strong understanding of IT security best practices.
