SaaS Technical Support Expert
hace 7 días
About the Opportunity:
We are looking for a highly skilled SaaS Technical Support Expert to join our team at SD Solutions. As a key player in supporting existing customers on our SaaS sales platform, you will have the opportunity to gain extensive knowledge of high-demand systems like SAP, NetSuite, and REST APIs.
Key Responsibilities:
- Provide technical support and troubleshoot system challenges.
- Develop custom scripts to align solutions with business needs.
- Collaborate with senior engineers for hands-on training and mentorship.
- Understand customer requests and configure back-office settings accordingly.
About You:
- Demonstrated ability to code in JavaScript.
- SaaS account management experience (3+ years).
- Strong knowledge of SQL queries and relational database architecture.
- Ability to learn and work within complex systems.
- Strong analytical skills to interpret and utilize data effectively.
- Prior experience in customer onboarding or technical support.
- Experience with APIs or system integrations.
- Proficient verbal and written communication skills in English.
- Familiarity with eCommerce, B2B sales, or ERP systems.
About SD Solutions:
As a fast-growing SaaS implementation company based in Florida, serving customers across North America, we specialize in building mission-critical B2B online sales platforms that help wholesale businesses streamline their sales processes, write orders faster, and operate more efficiently.
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