SaaS Technical Support Expert

hace 7 días


Medellín, Antioquia, Colombia SD Solutions A tiempo completo

About the Opportunity:

We are looking for a highly skilled SaaS Technical Support Expert to join our team at SD Solutions. As a key player in supporting existing customers on our SaaS sales platform, you will have the opportunity to gain extensive knowledge of high-demand systems like SAP, NetSuite, and REST APIs.

Key Responsibilities:

  • Provide technical support and troubleshoot system challenges.
  • Develop custom scripts to align solutions with business needs.
  • Collaborate with senior engineers for hands-on training and mentorship.
  • Understand customer requests and configure back-office settings accordingly.

About You:

  • Demonstrated ability to code in JavaScript.
  • SaaS account management experience (3+ years).
  • Strong knowledge of SQL queries and relational database architecture.
  • Ability to learn and work within complex systems.
  • Strong analytical skills to interpret and utilize data effectively.
  • Prior experience in customer onboarding or technical support.
  • Experience with APIs or system integrations.
  • Proficient verbal and written communication skills in English.
  • Familiarity with eCommerce, B2B sales, or ERP systems.

About SD Solutions:

As a fast-growing SaaS implementation company based in Florida, serving customers across North America, we specialize in building mission-critical B2B online sales platforms that help wholesale businesses streamline their sales processes, write orders faster, and operate more efficiently.



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