Support Solutions Engineer

hace 7 días


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
Job Summary

We are seeking a highly skilled Support Solutions Engineer to join our team at Sutherland Global. In this role, you will be the technical contact for various large priority clients and provide timely assistance via multiple channels.

Responsibilities
  • Gather all necessary technical information to quickly resolve customer product concerns.
  • Analyze, troubleshoot, and resolve customer issues efficiently.
  • Demonstrate strong case ownership and drive issues to restoration/resolution with clear Root Cause Analysis (RCA).
  • Maintain high customer satisfaction throughout the problem resolution process.
  • Work in accordance with NICE support processes, procedures, and contractual SLAs.
Requirements

To succeed in this role, you must have:

  • 1-3 years of experience in Web Applications support or related skills.
  • Experience in Database Troubleshooting and Tuning (MS SQL) is required.
  • Working knowledge of administrating UNIX, Linux, and Windows servers.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications

In addition to the above requirements, we prefer candidates with:

  • Experience in IT support working on server issues mainly.
  • Ability to multitask and prioritize work commitments.
  • Basic Networking knowledge of TCP/IP, addressing, configuration, port usage, networking protocols.
  • Basic SQL understanding (DBA activities, experience with SQL queries, functions, and stored procedures).
About Us

Sutherland Global is a leading global provider of business process and technology management services. We offer an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Benefits

This is a Hybrid position in Bogotá, Colombia, offering a unique opportunity to work with a Great Place to Work company serving the world's biggest technology companies. Enjoy the benefits of joining our team



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