Quality Assurance Supervisor

hace 6 horas


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.

Job Summary:

The Quality Assurance Supervisor will be responsible for leading a team of Quality Analysts in ensuring the quality of our clients' digital services. This includes developing methods and standards for quality, conducting audits, and attending business reviews and calibration sessions to detect areas of opportunity. The successful candidate will have a strong background in quality assurance, excellent leadership skills, and the ability to work collaboratively with other departments.

Key Responsibilities:

  • Lead a team of Quality Analysts in ensuring the quality of our clients' digital services
  • Develop methods and standards for quality
  • Conduct audits and attend business reviews and calibration sessions
  • Collaborate with other departments to address areas of opportunity
  • Design new processes, guidelines, and policies to improve operational excellence

Requirements:

  • Strong background in quality assurance
  • Excellent leadership skills
  • Ability to work collaboratively with other departments
  • Advanced Excel/Google Sheets skills necessary to facilitate data management and analysis
  • Problem-solving and process improvement skills

About TaskUs:

TaskUs is an equal-opportunity employer and is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.



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